Wooden Street — Not resolving the issues with the product which is in warranty by delaying in installation and taking too much time in rectificati

Address:	First Floor, Plot No. G1-96(A 97, Udhyog Vihar, Sukher, Udaipur, Rajasthan 313001
Website:	www.woodenstreet.com

I have purchased a hydraulic bed, sofa set, lounge chairs on 19.06.2022 from their store in Andheri, mumbai for which the they delivered of sofa set and lounge chairs on 04.08.2022 and bed on 22.08.2022 for bed installation after continuous follow up they have send their carpenters for installation on 13.09.2022. On 31.08.2023 I have raised a ticket in their website with regard to the bed where is a sound for which I have received an email stating that product is out of warranty later on 31.08.2023 evening I have made a call to their customer care and I informed to one mr.garvit that though the bed was delivered on 22.08.2022 but it was installed on 13.09.2022 hence my claim is valid and it is within the warranty and it was accepted by then and he said he will send the carpenter for rectification later carpenter visited and said there is an issue with bed frame where there is a bend and it needs to be replaced and I will inform the same to my carpenter team and do follow up with the company and the issue has been dragged in between when I raised the issue again on 26.09.2023 and 27.09.2023 with regard to the same issue with ms.shirley and one person said to be a managers of carpenter department at their corporate office in udaipur and they assure that carpenter will visit and ask them to do video call to them directly later on 08.10.2023 they have sent the carpenter and we informed the same to do a video call to thier team for which he said he will not have any details to whom he will do video call instead he will take a video and share with their carpentry team. On 09.10.2023 I have also received a mail from wooden Street that they will be going to check with the carpenter and update me but there is no response. In between I have send 3 mails but there is no reply hence I made a call to their customer care again on 28.10.2023 where in i have informed all the story to one ms.trisha she said she will be arranging a carpenter and escalating the issue to the carpenter team after half an hour I have received a call from their carpentry team manager ms.shirley she is telling that sorry that your concern on the bed issue is out of warranty.we cannot do anything now. Even I explained her that warranty will start from the date of installation not from the date of delivery and you have charged for the product including installation but she is not agreeing and said sorry sir we cannot rectify the issue.