Wooden Street — Refund pending since long

Order I’d 584923
Product: Hooper premium gold electroplated Ss floor lamp standing
Ticket No: 127443
Ordered for the above mentioned product on 14th Jan 2024 and after not getting the same delivered after regular follow up requested for cancellation and refund of the amount.
I received couple mail stating that they are verifying certain delays within their own department and why this issue happened and then they will issue the refund.
23rd feb onwards I was stated that refund will be issued in 1-2 business days but the same is pending till date. Whenever I follow up a new person gives a false narrative and just buy in more time.
Please help it is stressful to just get the refund of own money.