Wooden Street — Sofa Delivery and Customer Support

Website:

www.woodenstreet.com

It was our first-time order with Wooden Street with discussion along with a sale representative.

During sales, they drive you crazy with follow-up and ensuring to take 100% down payment with a commitment of 5-7 weeks.

This is when your worst fear come alive. Once they receive money, the only thing customer is left with is frustration.

1. No commitment to keep customer order as per schedule.

2. No courtesy to inform/update customer of his order status/delays or any process there upon.

3. No customer support nor any mobile number provided respond on time or within first 4 to 5 calls (ringing).

4. No calls backs or response to help desk tickets for days (one of my tickets was auto deleted from portal).

5. You are left with your order amount out of your pocket and empty hands with no product.

6. Contacted Ankush, Rohan, Rahul (all are never aware of status). Only response you get from them is: "System is down", "I will get back to you in 1 hour or give us time till tomorrow to revert".

7. They never call back or revert with details ever.

8. It took me 32+ calls and waiting time till October 1st for my order to be delivered. Booked on 25th July 2021 (approx. 2+ months).

9. Then starts the new phase of challenges: Order delivered not as per order (order removable cushions with additional covers).

10. No removable cushions provided (sofa delivered with fixed cushions) and no additional covers which were ordered.

11. It took another 6 days to chase down to finally to manage a final resolution of accepting a defective sofa as they cannot change or repair the problem with credit note for refund for covers. Additional 1 hour of discussion and finally agreed to refund to account rather than credit note.

12. This was evening of 6th October as confirmed by support person and to agree to acknowledge this on an email within 1 hour.

13. It’s been more than 12 hours and no response from wooden street or support team.

To end this all I don’t have an idea when the refund will be deposited back to our account or how many days or follow ups will be needed to close this case with wooden street.

Our advice: run away from these people or any of their contact points. You will get in to a vicious circle of problems and more problems.

My brother too had similar problems but lucky for him, he had his problems sorted out in somewhat less time.

Order Id #167781 | 23 Jul 2021

Wooden Street as aggregator's for furniture business. OLA & Uber of furniture business. They get everything made from others.

Never in my life dealt with such a bad customer services, delivery challenges and post sales service.