Woodpecker Furniture Complaints & Reviews

The most pathetic place for shop for furniture is Woodpecker. I have been unfortunate to buy a sofa, dining table and shoe rack as a part of their annual sale. They usually sell cheap chinese imports that look good in their shop but the moment you bring them home, you realize the quality is pathetic. The sofa which they claimed as leather and I brought for Rs.60K gave way within a year. The service person asked me for Rs.40K to get the sofa repaired. Can you beat this? The shoe rack will give way any moment and the dining table is again of the poorest quality. Chinese make again and the legs cannot take the weight of the glass top and I suspect it will fall any moment. I learnt my lesson the hard way and recommend others to buy furniture from a reputed furniture store even if it costs a bit more. Avoid Woodpecker at all costs!

I have purchased two wardrobes from Woodpecker,Besant Nagar, Chennai in December 2009. Both the pieces turned out to be inferior and were not worth its value. The hinges gave way in six months time and had to get it repaired by them.

Yesterday, as we were shifting our place of residence, had called their services to dismantle the wardrobes and fitted it in the new premises which is 500 meters away from our existing place. They came up with a bill for dismantling (Rs800/-) and just got the furniture dismantled and left the place without fitting it. They informed that someone will call on us with another bill of similar value to get it fitted. I have their service bill for Rs 800/- (bill no 5124, complaint no:10123).

Now I'm left in the lurch and searching for alternate arrangement as I need to move out of this premises.
There should be a machinery in place to take up issues with the such vendors who do not respect customers.

K.VENKITACHALAM.
+[protected]

Around July 2009, we purchased a completely cloth-upholstered, re-configurable sofa-seat that has 4 pieces and can seat 6. We were guaranteed of the high quality of the wood used in this piece. 3-4 months after using it, the foam in the back-rest pieces started to disfigure. The foam on the set tapered down so that one can only sit pointed down! I figured it was bad quality foam but at least the structure of the piece was fine. But 2-3 months later, the cloth beneath the sofa sagged down so much that it touched the floor. In other words, the wood base on the seat was not structurally stable. While I wondered what to do, the shop sent me an SMS saying they'r exchanging old furniture for new. I brought this piece for 38K. I visited the shop and they said they can buy back sofas for 10K but can give 5K more for their own products. I did not have the sales receipt but I had the 'valued customer card' that they sent me. I escalated the issue at the shop and they offered to send someone to service the sofa. The next day, out went the sofa and came back in a day. They claimed they had used better quality foam. When I opened the back-rest cover, they had merely wrapped the existing distorted foam with another sort-of lining foam. I decided to wait and see the results. The serviced sofa set went back to the old disfigured shape in 3 days!!! Since the furniture is a few days over 1 year old, the warranty has expired. Their exchange terms are ridiculous. So with 38000 Rupees wasted, I am stuck with a sofa that neither our house members nor guests use as anyone sitting on it gets a back pain in 2 minutes! I have no trust in the products they sell and will never recommend this place to anyone. I heard similar complains from another friend regarding one of their sofa sets as well.

We have bought a dining table set with 6 chairs in April 09, susbsequntly the chair and table have develped cracks within 6 months. We have complianed to the shop, they have send the service person and trying to put paste and rectify the problem. But how can a furniture has problem within one year.. Always we buy wooden furniture to last for few year without any trouble. But in this case it is having problem within one year, Hence i am requ3esting them to take back and replace it with a new one else i need my money back. I am trying to talk to the proprietor who spoke to us at the time of purchase, but she is not responded till date.

Moreover during the last one month the table has lots of insects in the cracks and making noise. It is not safe to keep such products when we have small kids at home. Request someone to help to sort out this issue and take back the dining table with money refund.