Woodpecker Furniture Complaints & Reviews

May 13, 2017

Woodpecker Furniture Customer Care's response Dear Mr. Balakrishnan,

Greetings from Woodpecker Furniture!!!

This is in reference to your complaint raised on your Sofa Set.

We had supplied the Gantock - PU - 43 - 3+1+1 against the Sales Order Number RY/0614/15-16 on 19-Nov-15.

The sold product was manufactured by us as per our Standard Specifications.

As we have already communicated in our earlier mails and calls, we would like to inform that an amount of Rs. 4700/- would be applicable towards the Service of your Sofa as the damages were occurred due to usage only.

As per the Terms and Conditions, the damage to upholstery and Sagging will be covered under Warranty for only one year if the issue is only due to Manufacturing defect. The same has also been mentioned in our Invoice which was duly signed by you.

Please note that the 1 year Warranty period has already been crossed to your Sofa and also we have not charged the Labour Charges towards the Service of your Sofa. Hence we regret to inform that we are unable to waive the Charges further.

We request you make the Service Charges of Rs. 4700/- at any of our Showroom and confirm us to do the needful.

Post receiving the payment, the sofa will be taken from your place for service within 10 days and from then same will be delivered within 07 working days on completion of service.

Thank you for your patience while we resolve your complaint.

Kindly find the Complaint Number 444 for your reference.

In case if you need further assistance, you can call us at [protected]/[protected] regarding your queries.


Thanks and Regards,
Aayesha Sulthana

Oct 18, 2016

Woodpecker Furniture Customer Care's response Dear Customer,

Greetings from Woodpecker Furniture!!!

This is in reference to your complaint dated 17/10/16 regarding the Cot and Shoe Rack.

We kindly request you to provide us the following details to enable us to register your request for further process.

1. Name and Contact Number registered during purchase:
2. Sales Order or Invoice Number:
3. Existing contact Number:

Also, we would request you to mention the number in which you had tried to contact us..

In case if you need further assistance, you can call us at [protected]/[protected] regarding your queries.


Thanks and Regards,
Aayesha Sulthana

Oct 17, 2016

Woodpecker Furniture Customer Care's response Dear Mr. Edwin,

Greetings from Woodpecker Furniture!!!

This is in reference to your complaint dated 14/10/16 regarding the Dining Set and non-delivery of Pillows and Bedspread.

At the outset, we regret for the inconvenience caused to you.

Based on receipt of your email to our Escalation id on 14-Oct-16, we had contacted you over E-mail and Call regarding your complaints on 15-Oct-16.

We wish to confirm that your complaints regarding Dining Set and non-delivery of Pillows and Bedspread have been resolved to your Satisfaction on 16-Oct-16.

The same has also been confirmed from your end via email.

Also, we have noted your feedback regarding the service rendered by our staff and would like to inform that the necessary action will be taken to avoid the same in future. It would really help us to serve you better.

We thank you for your patient understanding.

In case if you need further assistance, you can call us at [protected]/[protected] regarding your queries.

Thanks and Regards,
Aayesha Sulthana

Sep 29, 2016

Woodpecker Furniture Customer Care's response Dear Customer,

Greetings from Woodpecker Furniture!!!

This is in reference to your complaint raised regarding the Cot and Wardrobe.

We would request you to provide us the following details to enable us to check and do the needful.

1. Name registered during purchase:
2. Registered Contact Number:
3. S. O or Invoice Number:
4. Existing contact Number:

Thank you for your patience while we resolve your complaint.

In case if you need further assistance, you can call us at [protected]/[protected] regarding your queries.


Thanks and Regards,
Aayesha Sulthana

Jul 29, 2016

Woodpecker Furniture Customer Care's response Dear Ms. Rohini, Greetings from Woodpecker Furniture!!! This is in reference to your email dated 29/07/16 regarding the complaint raised on your Sofa. We tried to reach you in the mobile number [protected] but we were unable to do so as the number was in Ringing no response mode. As we discussed earlier and with reference to your complaint, we wish to address your queries as follows: 1. We have supplied the Sofa-D2-001 - Sofa Set (3+1+1) (Brown) against the Sale Order number RY/1084/13-14 on 16-Mar-14. 2. The product was received by you without any complaints and the same was acknowledged by you. 3. We have received your complaint only on 05-May-16 mentioning Upholstery – Peel off issue in your Sofa, which was registered with the number 642. 4. The product was inspected by our Sofa Technician. We regret for the delay in updating the Estimation Charges towards the Sofa Service. 5. Based on the Inspection Report, we are sharing the following estimation charges along with break up details to your convenience. Estimation Details – Reupholstry 3+1+1 PU 28 Mtr * 350 Rs. 9800/- Filling Rs. 3000/- Labour Charges Rs. 10000/- Transportation Rs. 1000/- Total Rs. 23800/- 6. As per the Terms and Conditions, the damage to upholstery will be covered under warranty for only one year and same has also been mentioned in our invoice which was duly signed by you. Please note that one year warranty has already been crossed. Hence we regret to inform that we are unable to waive the Service charges. 7. As a special case, we had also offered you to reduce the estimation charges. Thereafter, we have not received any response from your end. We regret to inform that we are unable to service the Sofa at free of cost. Hope that we have clarified your queries. Please do feel free to contact us in case of any further query and we shall be only too glad to assist you. Thank you for your patience while we resolve your complaint. In case if you need further assistance, you can call us at [protected]/[protected] regarding your queries. Thanks and Regards, Aayesha Sulthana

Jul 18, 2016

Woodpecker Furniture Customer Care's response Dear Mr. Narayana Agarwal, Greetings from Woodpecker Furniture!!! We are committed to resolve your complaint and would like to clarify your queries as follows. • We have supplied the Clinton sofa set against the Flipkart order OD[protected] on 22.02.16. • The product was received by you without any complaints and the same was acknowledged from your end in the proof of delivery. • Further we have received your complaint on 25.03.16 after one month from the date of delivery and this is due to improper usage. • We tried allocating the technician to resolve the complaint as we don’t operate service directly in Kolkata We have allocated the Service Calls Via Flipkart’ s Sister concern Jeeves. • However it has got delayed due to non-availability of senior technician from Jeeves in Kolkata. • In reference to our earlier Tele conversation we have even informed that we can reimburse the service charges even though it is a direct non serviceable area of Woodpecker Furniture. We haven’t received any revert later from your end on the reimbursement of Service Charges. We request you to confirm the service charges in order to proceed further. Hope that we have clarified your queries, please do feel free to contact us in case of further query. Thanks and Regards, Vandhana Nandagopal.

Apr 27, 2016

Woodpecker Furniture Customer Care's response Dear Mr. R. Gurunathan, Greetings from Woodpecker Furniture!!! As discussed on 20-Apr-16 morning and with reference to your complaint regarding the Cot, we wish to address your queries as follows: 1. We have supplied the 329 - Ord King Size Cot (Mhg Color) against the Sale Order number NM/0271/14-15 on 28-May-14. 2. The product was received by you without any complaints and the same was acknowledged by you. 3. We have received your complaint on 09-Apr-16 mentioning Reaper Broken issue in your Cot, which was registered with the number 196 and our Technician has inspected the product on 10-Apr-16. 4. Based on the Inspection Report, we understand that the Reaper was broken due to usage. Hence on 11-Apr-16, we had informed Rs. 750/- toward the Replacement of damaged Reaper. We regret for the delay in processing your complaint. 5. As discussed on 20-Apr-16 morning, we have arranged to replace the damaged Reaper on 21-Apr-16. 6. Further, the damaged Reaper was replaced to your satisfaction on 20-Apr-16 and the same has also been confirmed from your end on 21-Apr-16. Hope that we have clarified your queries. Please do feel free to contact us in case of any further query and we shall be only too glad to assist you. Thank you for your patience while we resolved your complaint. In case if you need further assistance, you can call us at [protected]/[protected] regarding your queries. Thanks and Regards, Aayesha Sulthana