Www. Carzonrent.com — Refund from carzonrent.com

Address:

Bangalore, Karnataka

Dear Sir/Mam, I booked Toyota Etios self-drive for January 2, 2015 for one day from Bangalore on December 20, 2014. For some reason, I had to cancel this booking which I did on December 24, 2015. I mailed carzonrent crm department people on December 28, 2014 but at first they didn't even reply. I mailed them back on January 4 and got a reply with a complaint id no. on January 5, 2015. But still there has been no progress made on the complaint and also now they have stopped replying to my mails. Many times I called on their 24*7 contact no. They made me false hope by saying you will get an update in 5-10min., you will get an update in 48hrs.. When I demanded to talk to their manager they asked me to wait and they will call me back. I received no calls from them. Now, according to their policy if I canceled my booking before 24hrs. of the pickup time No charge will be deducted and the complete amount will be refunded back. Today is January 18, 2015 and I haven't received my refund which is Rs. 1717 and ask you for help. My booking ID no. Is 5900177 and also the complaint id given by them is 53991. Thank You Regards, MD. Aftab Maqsood