www.eBay.in — Refund not sent | |||||
11-5-16 From dipak jhala Dear sir, By making advance payment by rupay debit card on 20-3-16, i purchased an item from ebay.In. The item was not as it was claimed in technical specification. I wrote to ebay and they asked me to return the material in original packing to the vender. Accordingly i returned the material through bluedart and also got sms by bluedart that packet is duly delivered. I sent the courier receip to ebay and they sent an email to me on 2-4-16 that your claim is passed and money will be refunded to me in 6 to 8 working days. Against courier charges of rs 350=00 i spent, they sent a credit coupen of rs 350/- which i can redeem in my nest purchase. It is obvious that no one will ever buy thing from such a fraudulant site. I therefore wrote to them to add courier amount also in my claim amount. 1790=00 ordered material money i paid in advance. 350=00 bluedart courier charges i paid to return the ordered useless item = 2140=00 total to be refunded As of today, e. G. 11-5-16 i have not received my refund aven after wriring 10 reminders. If you say, i can forward those follow up emails to you. Now on web site, it shows "case closed" I will be highly obliged if you can take up the matter with ebay or concerened customer grievances cell and ask the ebay to refund immediately. Thanking you sir Dipak r jhala Was this information helpful? | |||||
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eBay.in customer support has been notified about the posted complaint. | |||||
 9 Comments | |||||
Comments
I have ordered an item through ebay with order id[protected].the item has not recieved yet.Certain times i have mailed ebay but no reply.Even i tried to contact their courier partner but dotzot but it was a waste of time.Ebay is the worst online shopping site.
Reply
Thans a lot to consumer complaints services to help suffers of online fradulant cos. It is because of their intervention that I received email 1st time ever from [protected]@ebay.com asking me to send the proof that I have not recd the refund. I immediately logged into my bank a/c and got the statement online from 30-3-16 to 12-5-16 and sent to them . there is credit or debit entry of any kind after 26-4-16. I also sent copy of the mail to
[protected]@ebay.com, and ebayindia.[protected]@gmail.com
The content of my email reply is a again pasted below
============================
12-5-16
to
[protected]@ebay.com,
[protected]@ebay.com,
ebayindia.[protected]@gmail.com
Dear Sir,
As desired by you, I loggeg into my bank A/c and got the statement on 12-5-16 at 13=44 hours.. The statement shows only debit antry of rs 1790 and no credit of refund amount. Last transaction in my a/c was on 26-4-16 and thereafter no transaction of any kind in my a/c. However you can see I have taken statement from 20-3-16 to 12-5-16.
Pl add courier charges of rs 350/- along with the refund amount of rs 1790/- as your discount voucher is of no use to me as I am never going to buy anything from ebay in future.
I hope there will not be any more hdelay in refunding me the full amount of rs 1790 + 350 = 2140
Thanking you
Dipak Jhala
![]()
[protected]@ebay.com, and ebayindia.[protected]@gmail.com
The content of my email reply is a again pasted below
============================
12-5-16
to
[protected]@ebay.com,
[protected]@ebay.com,
ebayindia.[protected]@gmail.com
Dear Sir,
As desired by you, I loggeg into my bank A/c and got the statement on 12-5-16 at 13=44 hours.. The statement shows only debit antry of rs 1790 and no credit of refund amount. Last transaction in my a/c was on 26-4-16 and thereafter no transaction of any kind in my a/c. However you can see I have taken statement from 20-3-16 to 12-5-16.
Pl add courier charges of rs 350/- along with the refund amount of rs 1790/- as your discount voucher is of no use to me as I am never going to buy anything from ebay in future.
I hope there will not be any more hdelay in refunding me the full amount of rs 1790 + 350 = 2140
Thanking you
Dipak Jhala
On 12th I recd response for the first time from ebay support team and expected refund on 13th may but till today night eg 10 pm, no refund recd.
I repeat below my case detail
Claim ID: 1820059
PaisaPay ID: [protected]
Item number: [protected]
Seller ID: fastnfabulous
Date claim opened: [protected]
I repeat below my case detail
Claim ID: 1820059
PaisaPay ID: [protected]
Item number: [protected]
Seller ID: fastnfabulous
Date claim opened: [protected]
18-5-16
From Mr Dipak Jhala
to
[protected]@ebay.com,
[protected]@ebay.com,
ebayindia.[protected]@gmail.com
I am sorry to say that till now no action from your side. I now wish to send legal notice through my lawer and therefore request you to immediately let me know your postal address as the legal notice will have to be sent by speed post.
Claim ID: 1820059
PaisaPay ID: [protected]
item number:[protected]
Seller ID: fastnfabulous
Date claim opened:[protected]
1790=00 Ordered Material Money I paid in advance.
350=00 BlueDart Courier charges I paid to return the ordered useless item
=======
2140=00 Total To be refunded
your immediate action is requested
Dipak Jhala
Note: This mail content is also being posted on https://www.consumercomplaints.in
From Mr Dipak Jhala
to
[protected]@ebay.com,
[protected]@ebay.com,
ebayindia.[protected]@gmail.com
I am sorry to say that till now no action from your side. I now wish to send legal notice through my lawer and therefore request you to immediately let me know your postal address as the legal notice will have to be sent by speed post.
Claim ID: 1820059
PaisaPay ID: [protected]
item number:[protected]
Seller ID: fastnfabulous
Date claim opened:[protected]
1790=00 Ordered Material Money I paid in advance.
350=00 BlueDart Courier charges I paid to return the ordered useless item
=======
2140=00 Total To be refunded
your immediate action is requested
Dipak Jhala
Note: This mail content is also being posted on https://www.consumercomplaints.in
On my above reminder I recd a reply from ebay on 19th may with vague reply showing no desire to look into the customers problem and do justice to him.
I replied to them on 19th as follows. it is for sure that they have no intension of making any refund to me.. I would request customerscomplaints.in to take up the matter again strongly to settle the issue.
19-5-16
I am sorry to say that your above reply is made in absolute irresponsive way. As desired by you, I have already sent copy of my bank account page as email attachment long back showing that no refund is credited even after 2 months. you already assured that the refund will be made as early as possible. Instead of sincerely acting in the matter and feeling sorry for what damage you are doing to your customers, you are sending this stupid mail as if you are totaly unaware of the case showing utter shameless negative business ethics of ebay. instead of sending such stupid irresponsible reply, better arrange to credit refund in my bank account immediately.
Claim ID: 1820059
PaisaPay ID: [protected]
item number:[protected]
Seller ID: fastnfabulous
Date claim opened:[protected]
1790=00 Ordered Material Money I paid in advance.
350=00 BlueDart Courier charges I paid to return the ordered useless item
=======
2140=00 Total To be refunded
![]()
I replied to them on 19th as follows. it is for sure that they have no intension of making any refund to me.. I would request customerscomplaints.in to take up the matter again strongly to settle the issue.
19-5-16
I am sorry to say that your above reply is made in absolute irresponsive way. As desired by you, I have already sent copy of my bank account page as email attachment long back showing that no refund is credited even after 2 months. you already assured that the refund will be made as early as possible. Instead of sincerely acting in the matter and feeling sorry for what damage you are doing to your customers, you are sending this stupid mail as if you are totaly unaware of the case showing utter shameless negative business ethics of ebay. instead of sending such stupid irresponsible reply, better arrange to credit refund in my bank account immediately.
Claim ID: 1820059
PaisaPay ID: [protected]
item number:[protected]
Seller ID: fastnfabulous
Date claim opened:[protected]
1790=00 Ordered Material Money I paid in advance.
350=00 BlueDart Courier charges I paid to return the ordered useless item
=======
2140=00 Total To be refunded
Not provided invoice & given non working mobile
i bought a mobile from Ebay, it is not working and e bay is saying that they cant give gaurenty because the product under ebay gaurenty. and i not received invoice from ebay so i am unable to do service alsoeBay.in Customer Care's response, Jun 22, 2016
Verified Support
Dear janareddymareddy,
Thanks for reaching out to us. Kindly share your Paisa pay id or Claim id at ebayindia.helpdesk@gmail.com so that our team can assist with your concern.
Regards,
Team Ebay
Thanks for reaching out to us. Kindly share your Paisa pay id or Claim id at ebayindia.helpdesk@gmail.com so that our team can assist with your concern.
Regards,
Team Ebay
Product not working dead condition
Please replace me phone i have given gift to somebodyTotally dead condition
Claim ID:2085519
PaisaPay ID:[protected]
Item number:[protected]
Seller ID:aaaretailDate
claim opened:[protected]
eBay.in Customer Care's response, Jun 28, 2016
Verified Support
Dear twinsliju,
Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at ebayindia.helpdesk@gmail.com
Thanks & Regards,
Team Ebay
Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at ebayindia.helpdesk@gmail.com
Thanks & Regards,
Team Ebay
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