Xiaomi India — Defective mobile set not replaced. Customer care not responding to my emails.

Address:

Kolkata, West Bengal, 700029

Hello sir this is Saunak from Kolkata, I have ordered 2 redmi 2 prime on 18 December, 2015 and I recieved it on 21 December, 2015. and I have gone to mi service center on 24 December, 2015 and they made a jobsheet. I was facing a problem with one of my purchased se – touch panel was not responding properly. I got defected piece and i have requested for replacement. i have gone to mi center in Kolkata and they made a jobsheet for replacement but its been nearly 2 weeks i haven't heard anything effective from xiaomi. the guy hasn't come to collect the defected mobile. I have ordered this product from mi official site that i will not face any kind of trouble but literally sir i am facing so much trouble with your customer support, it was better that i should have gone with amazon or flipkart atleast they have replaced my any device till now. but till now I am still waiting for a guy to pick it up and deliver it to me. but its been 13 days i haven't received any call from mi support as i have called them several times they just tell me to wait . Sir it’s not my fault that product is not meeting the minimum standard of quality. Please sir sort it out as soon as possible. my order number is- [protected] my job sheet number is – ISH00617 my name- Saunak De mobile number- [protected]. Sir please I am facing so much trouble please do it as soon as possible. I want to file a FRAUD Case against CEO of the Company Mr. Manu Kumar Jain.