Xiaomi India — Defective phone under warranty not being repaired

Address:	Mumbai City, Maharashtra, 400005
Website:	www.mi.com/in/service/online

Dear Sir/ Madam 1. I had purchased a Xiaomi 4 mobile phone(VG 435660( ([protected]) from Flipkart on 24 Aug 15. A copy of the Bill is available for reference. 2. Just after a month of my purchasing the phone the phone got defective. The display of the phone suddenly blanked out whilst it was in use. I would like to clarify here that the phone did not suffer any impact/ fall and the defect occurred on its own. I tried to reset the phone however it still did not become alright. 3. On 05 Oct 15, I took the phone to Xiaomi authorized service center (TVS Electronics Ltd, Andheri East). The In charge of the service centre (Mr Kiran) got my phone inspected by the service engineer and informed me of the following defects in my phone:- (a) Motherboard Faulty (b) Display Component Broken (c) PCB antenna broken 4. The service engineer also confirmed that the phone did not suffer any physical injuries from outside and that the phone was sealed and unopened till date. A copy of the ELS report filled at the service center is attached. Also images of the internals of the phone clicked by the service engineer are available. 5. As per the service engineer the above defects are not under warranty and cannot be repaired unless I make a payment of approximately 9000 Rs. The service centre also gave me email address of service manager of xiaomi, mr dhruv to bring the issue to his knowledge if i wanted the defects to be repaired under warranty. 6. I have sent several emails to the service manager and the xiomi official site but no reply has been recieved to date. 6. I request you to please assist me in this problem as the phone has developed a defect on its own and since it is a brand new phone it should be replaced by a new one. Alternatively my money can be refunded. 7. Also i would like to launch an official complaint in the consumer court against xiaomi urgently 8. Looking forward to hear from you. I have all proofs and images available with me but im not able to attatch them in this page due to some error. I can email them to you. Please let me know. arjit pande email - pande.[protected]@gmail.com mob - [protected]