Xiaomi India — Delay in service and not providing back up phones

Address:

Ludhiana, Punjab, 141001

Dear concerned, i have purchased a new mi 4 phone from your site on 1st of feb 2016 and just after two months it is having a technical issue for imei no invalid. On 30th april i have submitted my phone to your ludhiana service center under jobsheet number js[protected] and they told me that it will take 10 to 15 days for repair. Surprisingly they don't have any back up phone to provide to the customer. This is very embarrassing for me. It pushes me to purchase one more handset as back up because if your phone is giving such problems just after the two month of purchase, how can i be confident that it will work smooth in future. This is really ridiculous. I have used apple, sony & samsung phones prior to this but not a single problem comes to me. Even with sony, my phone was broke due to accident but when i sent this for repair, they immediately given me standby phone.
Now i am really thinking whether to use your phones in future or not. Seriously saying if the same goes in same way, i will not use your phones and will told all my friends to not to purchase your phones.

Looking for a gentle reply from you. My contact number is [protected] & my e-mail id is rashpal. [protected]@gmail.com. Would appriciate if you reply me asap.