Xiaomi India — Delay on services since 2 months.

Address:	Bangalore, Karnataka, 421201
Website:	www.mi.com/in/?gclid=CjwKEAjw26C9BRCOrKeYgJH17kcSJACb-HNAGnIcHUYKWiShfFWMOfKrPjMemkXgxUUd8RXwCuBSyho

I bought a redmi 2 handset from amazon. I had some issues with dual sim, so i submitted my device at ccom telecommunications at thane, which is xiaomi's exclusive service centre. I was promised to get my phone back within 8-10 days, now its around 2 months and my phone is still not repaired. When i talked to the service centre executives, they said that the parts are unavailable, you'll have to wait, its already been around 2 months since i have submitted my phone. Since they are not able to repair my phone which was in warranty, i've asked for refund or replacement but they are not ready to do so.
Wo no. Pkd/xm/16/01896
Wo date. 16 june 2016
My name: abhilash nambiar
Phone no: [protected]
Already registered a complaint to mi hotline service with the phone number: [protected]