Xiaomi India — Earphones not replaced even after 2 months

Address:	600083
Website:	www.mi.com/in

I gave my earphones for replacement to mi service center, ashok nagar, chennai on july 23. They told me that they will be replace them within 20days. Its been 2 months now, and i haven't yet received any response from their side. Whenever i try to call this service center, their number is either busy or not reachable. I have reported this incident to mi several times, and yet their is no response. Every time i talk to them, they are asking for more time. I even said that i'll lodge a complaint against them in consumer court, still they are asking me to wait for few days. When i ask them how much more do i need to wait, then there is no response on that. Pfa incident reports.