Xiaomi India Complaints & Reviews

I bought above model mobile from Amazon but from day1 this handset was giving problem, its second SIM slot was not detecting SIM /memory card.
From last 15 days handset is handover to service centre vikas marg Shakarpur Delhi but it is under repair.
Such a worst performance and poor response from service center never expected.
Rgds
Shyamji
[protected]

Dear Team I have purchased xiaomi redmi note 3s prime through flipkart and get it delivered on 17th but the Phone is getting switched off and after lot of trying it's gets started and
Getting hang also
Just got the delivery of mobile of 17th September unable to understand the probkem
PLS revert ASAP otherwise iwill refund the mobile or will take action against the company
Regards

Aditya Singh

[protected]

I have purchased redmi 3s prime on 17-aug-2016 (Your mi order is confirmed order id: [protected]) and device received on 19th aug 2016 evening.
After using device for 3-4 days device was functioning abnormal like power button is not working, finger sensor stopped responding, device heating etc. On 29 aug 2016. I talked to customer care through chat support they have provided me one ticket id[protected] for device replacement. On 1st sept i received one mail stating that your request has been forwarded to logistics dept for device pickup. But i am still waiting for device to picked up and replaced.

I bought my redmi note 3 from amazon like 2-3 months ago. After a month or so my phone started to restart. After 2-3 visits to their service center they reinstalled the software, but the problem wasn't solved. They asked me to submit the phone, so i did. They gave me a period of 10 - 15 days. But now it's been 21 days to be exact i haven't heard from them. Whenever i call they disconnect the call and never give a specific answer. After numerous calls to their customer care they launched a complaint on my behalf 3-4 days ago, but i still haven't received any call or message. I have also heard mentioned above things from many other consumers. Please help me out

Sir
Maine mi prime 2 mob liya pr kuch hi dino me o kharab ho gya tb maine jaipur k service center me fon submit kr diya pr maine 3 bar fon submit kiya pr puri resolution n mil paya aur mera fon 3 moth fon waha pda rha jb maine mi k customers care me cpln. Kiya to o bole sur aap ki warranty extend ki jayegi
Pr mv4 month se cotinu cal kr rha hu pr koi resolution ni mil rha h ab aap btao m kya kru

I ordered a Redmi Note 3 phone from MI website to avoid any defects, but when i received the phone, it was defective handset, the area near switch off/on button is received in a damaged condition. I registered the complain on the same day 13 Sep16, complain no.[protected]. but till date (20th Sep16) they have only one response, that our customer team will contact you soon for replacement.

They do not understand any urgency of customer. The defective handset is lying in my house in one corner, & i am using someone else's old handset.

Everytime a new customer care executive picks & i get only one response "Please wait, our team is working on this".

Now I am so frustrated, i only want refund for it, i do not wish to have any relation with MI.

Please help me to resolve this issue fast, or suggest some legal action i can take.

Not receiving any update from services center regarding earphone replacement even they are not received phone[protected]

I had submitted my earphone in Malad West, Mumbai service center.

When discuss on chat of xiaomi they are just saying we will contact you in 24-48hrs and then not received any update(I have log of that chat as well).

Kindly look into this matter.

Jobsheet number : wxin[protected]
Service center : himayath nagar, hyderabad

This regarding my phone xiaomi redmi note 3.
After buying it within a month it got stopped working, 3 major problems.

1. While pressing power button it is getting volume up (Power button was not working)
2. Charging port stopped working only after hard reset it was working only 1 time then again stopped
3. Some times inbuilt buttons are stop working so i failed to go back or on home screen

Gave phone to service centre on 29th aug. They told it will back withing 10 to 15 days.
But still not back.

Called to customer service after 20 days and got very unprofessional behaviour from them.
They replied we do not have part for it so it cannot repair right now, i asked when it will get repair they replied cant say it can take 15 day 1 month or a year.

My question is what is the use of that phone which was with me only for 1 month and to you guys for 1 year.

First of all after lots of try i got that hone and now this problem.

And if mi does not have parts then why are they doing business? They should shut the company because they don't have service to their customers.
So what you suggest me now should i buy new phone because you guys are not repairing my phone.

I am not that much rich to keep 10 extra phone with me.

I have given powerbank for replacement on 31st may 2016 but till date they have not given me back. Whenever I call them they say to wait. When I ask for refund they say we don't have any refund policy. Since 4 months they are not responding to my issue. Once they call and told that collect your powerbank but when i went Cg road Ahmedaba service center nothing was there. they are also making fool. I wasted my time and money every time. My job sheet number is HHIN[protected] and I was given estimate time of 15-20 days but I think it will take years to return my property. No one is taking in charge of this issue. I request u to please help and provide my money back. I will never every think to buy xiaomi product again.

I have been suffering from the bad customer service for my faulty mobile...i had submitted my redmi 2 mobile on 30 june at siliguri service centre having job sheet no JS[protected]
yet i havtn't got any compensation from them.More than 75 days passed.Its too delay. ..worst service of redmi i have ever faced...totaly disaapointed
i have also complaint in xiomi cutomer care but they donot try to fix it

There's problem with my mobile speaker. I came to malad(w) service center. But there r only 3counters to handle customer queries. Customers have to wait for more than 4 hrs for their turn to come. And after that ur executive r telling to submit the phone for 1-2 day for minor problem without checking it. And it is extremely inconvenient and annoying for the customer as they have to waste whole day for minor repair issues. service is worst. Suggestion is u ve to hire more manpower to avoid such inconvenience. And try to return mobile within an hour for small issues. Hope to see an improvement

I got redmi note3 two months ago from Amazon, one fine day on 05 sep'16 the phone started to get restart without any reason I went to service center on 06/09 but Tuesday is weekly off for them, so I visited again on 06/09 to mi janakpuri delhi service center at 11:30 AM, TO my surprise I was given a token number and was told that it would take at least three hours for the visit, my number came after three and half hour at 03:00 pm, and then teh service engineer went away and I was waiting over counter till 03:30 pm, then I lost my patience and called for manager and then they submitted my phone confirming that they will call and confirm me about the problem with handset and I can contact on mi customer care number.
And Job sheet number WXIN[protected]. was provided to me but I received no call from mi and when I called up their service number it never connects it always busy and if it connects it directly get transfered to feedback menu. Then I visited again on 09/09, and after waiting for an hour I was told that mother board of my phone needs to be replaced amd it would take time and they cannot confirm any time line for same, when I complained to them about my service number, they refused to share local number, but when I pressurised them they share number for manager Rakesh singh who further shared number for Puneet, who always pick the call when I call from new number (as he never picks the call from one number after picking once) and he relpies thet I will get the revert by EOD, which obviously never comes. It has been 11 days now and I m clueless as to when I will get my phone.
Xiaomi as a company is a complete failure in term of customer service, all they want is to sell phones, and are least bothered about servicing their bad products.
I am writing this so as people understand replication of buying these products, it is as good till the time a problem occurs, once it does these guys will make you run from piller to post. These guys don't have any infrastructure to service their volumes.
So I have decided not to buy any mi product in future and want others to understand the replication of their buying decision.
RAHUL SHARMA
[protected]@hotmail.com

I had given my phone to service centre before three months but they didn't repair my phone in this time period and after months from i collect my phone from there without repair after than i opted pick me service and they took my phone from home to get it repair but till now we didn't get any response from there.Customer care is saying just wait or wait.. How many days i can wait???
My inquiry no. is [protected]. I need any solution to it very soon. .My phone is redmi 2 prime.If there is any solution seems to you plzz contact me my mobile no. is [protected] and my email - [protected]@gmail.com
Thank you.

I purchased a MI 4 white on 14/05/16 and now it has stopped working. Phone does not switch on. I took it to the nearest MI service centre( viman nagar, pune, maharashtra). I was informed that there is a hardware issue and i need to keep the phone with them for 1.5 months. They said there could be a problem with mother board. Very bad experience with MI. I was planning to buy MI 5 but this made me think. I am thinking of going to cousumer court for a refund.

I have a problem of resetting my MI Account password as I have forgotten it. Please help me to do so. My inner is 91+[protected] and my name is Harsh. Please do the needful as I am really very much worried for my phone. I request the authority concerned to take the necessary actions as soon as possible orelse your company can reset my password and send a mail of my new password

I had reported my mi4i on 25/05/2016 for software issues they said to replace board and I waited for 1 month but board didn't came they they told take your handset and we will order board and let you know after 4 months they call by saying board has arrived please visit for replacement and in the meanwhile the committed me to replace the handset with redmi note 3 bit they didn't did,

And after 8 days of replacement 4 problems i'am facing now
1. Charging not happening properly
2. Ear phone not working
3. Heating problem
4. n a day minimum 8 to 10 times sim 1 network goes as emergency call only

Dear sir!

i have submitted handset regarding voice complaint at judges bunglow service center, ahmedabad(tvs electronics pvt ltd) and after 2 days received confirmation message about handset is ok for pick up but today i visited same service center & pick up the handset from that and said your handset parts replaced & now your handset is ok so i leave the center but after check same problem continue and about re complaint but said today not possible to resubmit your handset.

You are visited on monday but i am already suffered with handset and travelling from 5okm far away.

Why we have go for same issue resove at same place, any cost of time or not.

Handset detail:

job sheet number :wxin[protected]
model number :xiomi redmi note 3 golden 16gb
owner name : sanjaykumar rasiklal patel

date of submit : 14-sept-2016
h/s rec date : 17-sept-2016

Today i just brought my mobile form gallery after 1 months because of mother board damaged issue.
when i came back to home after getting mobile issue solved then i got a another problem for not operating the phone software.
really its a worst service that i had seen in my life& requesting other user also that pls dont try to ever think of purchase Xiomi/redmi mobiles As i gotted an experience for 6 months.

I have bought a redmi note 3 from mi site. On that day my problem started. First they didn’t deliver it for weeks when I call them they just giving me assurance of that it will be delivered, but it didn’t so I have to go to currier company office and receive it myself.
The problem didn’t finished there as it has battery draining issue so I called them to replace my phone but they told me format, reboot, update, clean cache etc. do this do that. But that also didn’t fix the problem so they told me to wait for Miui 8 as it should fix all the problem.
Miui 8 released but then again it also didn’t fix the problem. So they told me to go to service center and bring the job sheet number or whatever they need. I also did that by standing in that service center for 5 hours. It was so horrible.
After bringing that job sheet number and giving them they told me to wait 2 days our men are going to contact you and replace it and here I am waiting more than two weeks but they didn’t call whenever I call them they just told me to wait some more time but never gave me any dates.
When I send them email they just reply me with automated answer.
I know many other people are suffering or suffered in same way as I am. And I am telling you fellow mi users and customers that they can’t treat us this way we have to take legal action against this.
They are just keeping money for themselves and not replacing mobile and not returning money what a bad way to treat customers.

I purchased a Redmi Note 3 16gb phone on 7th August, 2016. As the very next day its sim slot appeared to be not working properly. So, I contacted the retailer and he redirected me to the company's service centre. On 9th Aug, 2016 I went to the company's authorised exclusive service centre at
Kolkata MI Exclusive Service Center, Arya Regency Building, NO 1, Andul Raj Road, near Hazra Crossing, behind Jatindas Park Metro Station, Kolkata - 700026. They kept the phone and told me when the phone will be ready, they'll let me inform over phone. But, till date no such call arrived from them and moreover when I contacted them, every time they keep saying that it will take another 10 days. Till now, I have not received my phone and they should have replaced it as per warranty but they refused to provide a new handset.