Xiaomi India Complaints & Reviews

I am kajal singh rajput.
And i purchased your company mobile mi note 3. Nd the mobile display broken two times in two month..
So i want to inform you tht its vry worse quality in your mobile.
And i unsatisfied to your mobile services..
And i want to justice, because two times i attached new display nd cost approx 5000 so this mobile is very costly for me.
And in actual i m belong to middle class family.. So please justice..

Customer by service email (Javed khan) (09/10/2016 11:59 pm)
I don’t know what to say. I hope you can understand the extent of frustration and mental agony i am going through. Still i am a hardcore loyal fan of xiaomi, since its entry in india. I am instrumental in making many mi lovers. I just upgraded my redmi 1s to mi 5. My job profile involves lots of document scanning. So i use camscanner app.in my phone. At the end of the day i use my pc to transfer the data from my redmi 1s to my pc. My problem started with mi 5, when i connect it to my pc, all the folders except camscanner are displayed. After much brain storming, i called xiaomi customer care. They had no answer to my problem. When a rs. 6000/- phone can show camscanner why not a rs. 23000/- phone can. The help line executive asked me install mi pc suite, which i did. But even with this, i was not able to detect my mi 5, when connected to the pc. My redmi 1s was immediately detected. The help line person asked me to visit a nearby service center. I visited a service center in vashi, navi mumbai and met one mr. Abdul kavi khan. He tried to view camscanner on a pc, no luck. He even tried connecting my mi 5 to the pc via mi pc suite, no luck. He himself owned a mi 5, so he tried all the experiments with his own phone & the outcome was the same. He even tried the task with three other mi 5 handsets but the same problem. None of the mi 5 showed camscanner or were detected by the pc via mi pc suite. At the same time other models of mi were being detected and showed camscanner. The service center person asked me get back after 2 days, by that time he will check out with his seniors in chennai. It has been more than 10 days; i am still searching for solution. Can somebody help me with this before i lose my patience. Please don’t give me a chance to repent my decision and relation with xiaomi.
Javed khan mobile-[protected] navi mumbai, maharashtra, india
Question reference #[protected]
• date created: 09/10/2016 11:59 pm
• date last updated: 09/21/2016 05:53 pm
• status: closed

Response by email (Palku) (09/15/2016 11:14 am)
Hi javed,
Welcome to mi india customer support. My name is palku.
I understand that you are facing issue while using third party app on your device. I know you are looking forward to getting this issue resolved. I will surely help you on this.
I would request you to uninstall and reinstall the application and check. However, you can use inbuilt scanner app in miui 8 in order to scan the documents.

-go to tools.
-scanner.
-documents.
I hope the above mentioned information was helpful. Feel free to get back to me, if there are any further queries. I will be glad to assist you.
Have a great day ahead!
Regards,
Palku
Mi india customer support

Customer by service email (Javed khan) (09/16/2016 07:30 pm)
I think mr. Palku you have not read my mail properly, or maybe you don't understand english. That's the reason you have given me a very stupid, silly and irrelevant solution. As written in my mail i have tried everything before writing the mail. Trial & error, expert advice, help line, service center, etc. My question is why mi 5 is not displaying camscanner folder in a connected pc, when all the phones in the world, including all models of xiaomi do. If you don't understand simple english please consult your senior, before i take the pain to be a pain for all of you. I have paid rs. 23000.00 for mi 5. What for? Not a single mi 5 is being connected to mi pc suite. Why? All other xiaomi models very well connect to the mi pc suite. Why all the problem with mi 5. Dear this is not my lone problem, along with me there are 8 other mi 5 owners who have the same problem. This mail is on behalf of all of them. Please reply asap, and this time something sensible. Please refer one of your service center technician in vashi navi mumbai, maharashtra.
Javed khan
Response by email (Palku) (09/19/2016 11:05 am)
Hi javed,

Welcome to mi india customer support. My name is palku.
Thank you for your reply.
I would request you to share the miui version of your device, so that i can validate and assist you on the same.
I am waiting for your response hence kindly write back to me soon as providing you a resolution is priority to me.
Have a great day ahead!
Regards,
Palku
Mi india customer support

Customer by service email (Javed khan) (09/19/2016 11:18 am)
Miui 8.0.2.0

Response by email (Palku) (09/19/2016 05:55 pm)
Hi javed,
Welcome to mi india customer support. My name is palku.
Thank you for your reply.
I would like to inform you that i have checked with the respective team and found that the issue has already been reported to us. Our testing team is working on the issue. We will try to fix the issue in next miui update. I would request you to wait for some time.

I hope the above mentioned information was helpful. Feel free to get back to me, if there are any further queries. I will be glad to assist you.
Have a great day ahead!
Regards,
Palku
Mi india customer support

Customer by service email (Javed khan) (09/20/2016 07:41 am)
Good. Please tell me, why is this issue limited to mi 5 only, when other models of xiaomi are working fine with miui 8.0.2.0. I have a redmi 1s running on miui 8.0.2.0 it has no such issue as seen with mi 5. Both camscanner & mi pc suite are working on it. What is the point in buying a phone for rs.23000.00 when it cannot serve a purpose?
Response by email (Palku) (09/20/2016 09:58 am)
Hi javed,
Welcome to mi india customer support. My name is palku.
Thank you for your reply.
I apologize for the inconvenience caused. I would like to inform you that the issue has already been reported that mi 5 is not connected to mi pc suite. However, our testing team is working on the issue. We will try to fix the issue in next miui update. I would request you to wait for some time.
I hope the above mentioned information was helpful. Feel free to get back to me, if there are any further queries. I will be glad to assist you.
Have a great day ahead!
Regards,
Palku
Mi india customer support

Customer by service email (Javed khan) (09/20/2016 10:21 am)
Ok fine. I will wait. Please answer my query regarding camscanner. I will advise, please tell your team to try it out with a mi 5 handset. All the other models of xiaomi and all the other phones in the world show camscanner folder in pc, what's wrong with mi 5. Will this issue also be rectified in the next miui update? Can you please give an idea how long do i have to wait?

Response by email (Hrudananda) (09/20/2016 01:19 pm)
Hi javed,
Greetings from mi india customer support. My name is hrudananda.
I certainly understand that you are unable to use camscanner in your device. I know you would like to get this issue resolved. I will surely assist you on this.
Javed, i would request you to set the device to default factory reset mode. I would request you to take the back up of your data before performing the factory reset as it will wipe out the data from your device. Please follow the steps below to resolve the issue.
A. Create a backup:
1. Got to the settings
2. Select additional setting
3. Select backup and reset
4. Select local backups
5. Select backup
6. Select apps, accounts and contacts & deselect system
7. Create backup.

B. Factory reset:
Go to settings — additional settings — scroll down and select backup & reset — scroll down and click on factory data reset — click on reset phone at the bottom. This will reset the phone to factory mode.
I hope above information was helpful.
For any further queries, please feel free to write back to me.
Have a great day!
Regards,
Hrudananda, mi india customer support

Customer by service email (Javed khan) (09/20/2016 06:03 pm)
Ok. After i set my phone to factory mode, will camscanner work. As told earlier at least 8 mi 5 handsets checked by me are facing the same problem. Only mi 5 are facing the problem. Even one of your technician in your own service center in vashi, navi mumbai faced the same problem. He had no answer for this. So are your sure that after factory resetting my camscanner issue will be solved.

Response by email (Hrudananda) (09/20/2016 06:14 pm)
Hi javed,
Greetings from mi india customer support. This is hrudananda again.
I certainly understand your concern. I will surely assist you on this.
Javed, i would request please do factory reset as informed in previous email in order to proceed further.
For any further queries, please feel free to write back to me.
Have a great day!
Regards,
Hrudananda
Mi india customer support

Customer by service email (Javed khan) (09/20/2016 10:37 pm)
Factory reset done, what next

Response by email (Hrudananda) (09/21/2016 10:13 am)
Hi javed,
Greetings from mi india customer support. This is hrudananda again.
I certainly understand your concern. I will surely assist you on this.
Javed, i would request please go through the steps below in order to use camscanner.
-go to tools.
-scanner.
-documents.
For any further queries, please feel free to write back to me.
Have a great day!
Regards,
Hrudananda
Mi india customer support

Customer by service email (Javed khan) (09/21/2016 10:53 am)
Now this is getting out of my patience can some body speak to me or give me number, i will call and talk face to face. I am asking you what is your name and you are replying i love pizzas. Nonsense. You people can't understand simple english. Please take not that all these conversations can be used against you. I have paid my hard earned money to buy mi 5. I will see to that all this mails are displayed all over the various social platform throughout the net. If you can't solve my problem, say so, but for god sake, talk sense, talk to the context.

Response by email (Hrudananda) (09/21/2016 11:15 am)
Hi javed,
Greetings from mi india customer support. This is hrudananda again.
I certainly understand your concern. I will be glad to assist you on this.
Javed, i would request you to go through the below link in order find the service center details: -

http://www.mi.com/in/service/repair/

For further queries, feel free to contact me.
Have a great day!
Regards,
Hrudananada
Mi india customer support
Customer by service email (Javed khan) (09/21/2016 04:13 pm)
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Customer by service email (Javed khan) (09/10/2016 11:59 pm)
I don’t know what to say. I hope you can understand the extent of frustration and mental agony i am going through. Still i am a hardcore loyal fan of xiaomi, since its entry in india. I am instrumental in making many mi lovers. I just upgraded my redmi 1s to mi 5. My job profile involves lots of document scanning. So i use camscanner app.in my phone. At the end of the day i use my pc to transfer the data from my redmi 1s to my pc. My problem started with mi 5, when i connect it to my pc, all the folders except camscanner are displayed. After much brain storming, i called xiaomi customer care. They had no answer to my problem. When a rs. 6000/- phone can show camscanner why not a rs. 23000/- phone can. The help line executive asked me install mi pc suite, which i did. But even with this, i was not able to detect my mi 5, when connected to the pc. My redmi 1s was immediately detected. The help line person asked me to visit a nearby service center. I visited a service center in vashi, navi mumbai and met one mr. Abdul kavi khan. He tried to view camscanner on a pc, no luck. He even tried connecting my mi 5 to the pc via mi pc suite, no luck. He himself owned a mi 5, so he tried all the experiments with his own phone & the outcome was the same. He even tried the task with three other mi 5 handsets but the same problem. None of the mi 5 showed camscanner or were detected by the pc via mi pc suite. At the same time other models of mi were being detected and showed camscanner. The service center person asked me get back after 2 days, by that time he will check out with his seniors in chennai. It has been more than 10 days; i am still searching for solution. Can somebody help me with this before i lose my patience. Please don’t give me a chance to repent my decision and relation with xiaomi.
Javed khan

Response by email (Hrudananda) (09/21/2016 05:53 pm)
Hi javed,
Greetings from mi india customer support. This is hrudananada again.
I certainly understand your concern. I will be glad to assist you on this.
Javed, i apologize for the inconvenience caused. As informed in previous email, i would request you to go through the below link in order find the service center details: -
http://www.mi.com/in/service/repair/
For further queries, feel free to contact me.
Have a great day!
Regards,
Support

Hrudananada
Mi india customer

My redmi 2 prime got some software issue when i go to chamdigarh mi care they told me that motherboard of my mobile has failed as my mobile is on warranty mobile wil repair free of cost. I submitted my mobile on 20 aug 2016 with mi care with jobsheet no. Wxin[protected] its been a month now but there is no response from mi care about my phone how long they are gonna take to repair my mobile

Mera naam rahul hai .main pathankot punjab ka rehne wala hoo .mere ko mi 3s prime mobile bhut acha laga or main online mangwane ke liye 2 or 3 baar koshish kar chuka hoo .par jab bhi flip kart par booking karta hoon to mobile out of stock ho jata hai ..agar company ne sirf gine chune he mobile banaye hain to usko sale karne ka kya fayda . is se acha k mobile banaye he na maine itni mushkil se paise jama kiye the mobile lene k liye .main itna intzaar nahi kar sakta . company ko chahiye ki mobile market mein le ke aye taaki koi bhi kharid sake .mere ko mobile kaafi pasand hai lekin marjet se kahhin nahi mil raha.main koi or mobile le raha hoo or bhi bhut si compnies hai market mein . ... agar apko apne mobile sale karne hai to use market mein layo ya online sabhi ke liye layo ... ye 5 mint dekar customer pareshaan mat karo ... 5 mint buy larne k liye dekar ahsaan mat karo please...

Sir i am kiran kumar i am purchased one Redmi note3 mobile in flipkart Sir its not working 3g and 4g. its working only 2g. sir when i select 3g or 4g its going to emergency call. I purchased in flipkart this product . I feel this is defective product plz solve this problem sir return policy they given but i cont found that problem with in return period.. i believe xioami company plz exchange this mobile and give xioami Redmi note3 another mobile..

Firstly, primary mike was not working in a brand new handset, which xiaomi fails to acknowledge. secondly, when its given to service center, they take ages to fix it, which is manufacturing defect.

Pathetic customer care service. Customer care number always seems to be busy!!

Will not recommend anybody to go with xiaomi!

I am still using my old handset, although I made investment in xiaomi redmi note 3, thanks to such a pathetic brand!! yet to receive the handset from service center. On the top it, there is no way by which I can track if the phone is repaired or it will take another year to get repaired.

I bought above model mobile from Amazon but from day1 this handset was giving problem, its second SIM slot was not detecting SIM /memory card.
From last 15 days handset is handover to service centre vikas marg Shakarpur Delhi but it is under repair.
Such a worst performance and poor response from service center never expected.
Rgds
Shyamji
[protected]

Dear Team I have purchased xiaomi redmi note 3s prime through flipkart and get it delivered on 17th but the Phone is getting switched off and after lot of trying it's gets started and
Getting hang also
Just got the delivery of mobile of 17th September unable to understand the probkem
PLS revert ASAP otherwise iwill refund the mobile or will take action against the company
Regards

Aditya Singh

[protected]

I have purchased redmi 3s prime on 17-aug-2016 (Your mi order is confirmed order id: [protected]) and device received on 19th aug 2016 evening.
After using device for 3-4 days device was functioning abnormal like power button is not working, finger sensor stopped responding, device heating etc. On 29 aug 2016. I talked to customer care through chat support they have provided me one ticket id[protected] for device replacement. On 1st sept i received one mail stating that your request has been forwarded to logistics dept for device pickup. But i am still waiting for device to picked up and replaced.

I bought my redmi note 3 from amazon like 2-3 months ago. After a month or so my phone started to restart. After 2-3 visits to their service center they reinstalled the software, but the problem wasn't solved. They asked me to submit the phone, so i did. They gave me a period of 10 - 15 days. But now it's been 21 days to be exact i haven't heard from them. Whenever i call they disconnect the call and never give a specific answer. After numerous calls to their customer care they launched a complaint on my behalf 3-4 days ago, but i still haven't received any call or message. I have also heard mentioned above things from many other consumers. Please help me out

Sir
Maine mi prime 2 mob liya pr kuch hi dino me o kharab ho gya tb maine jaipur k service center me fon submit kr diya pr maine 3 bar fon submit kiya pr puri resolution n mil paya aur mera fon 3 moth fon waha pda rha jb maine mi k customers care me cpln. Kiya to o bole sur aap ki warranty extend ki jayegi
Pr mv4 month se cotinu cal kr rha hu pr koi resolution ni mil rha h ab aap btao m kya kru

I ordered a Redmi Note 3 phone from MI website to avoid any defects, but when i received the phone, it was defective handset, the area near switch off/on button is received in a damaged condition. I registered the complain on the same day 13 Sep16, complain no.[protected]. but till date (20th Sep16) they have only one response, that our customer team will contact you soon for replacement.

They do not understand any urgency of customer. The defective handset is lying in my house in one corner, & i am using someone else's old handset.

Everytime a new customer care executive picks & i get only one response "Please wait, our team is working on this".

Now I am so frustrated, i only want refund for it, i do not wish to have any relation with MI.

Please help me to resolve this issue fast, or suggest some legal action i can take.

Not receiving any update from services center regarding earphone replacement even they are not received phone[protected]

I had submitted my earphone in Malad West, Mumbai service center.

When discuss on chat of xiaomi they are just saying we will contact you in 24-48hrs and then not received any update(I have log of that chat as well).

Kindly look into this matter.

Jobsheet number : wxin[protected]
Service center : himayath nagar, hyderabad

This regarding my phone xiaomi redmi note 3.
After buying it within a month it got stopped working, 3 major problems.

1. While pressing power button it is getting volume up (Power button was not working)
2. Charging port stopped working only after hard reset it was working only 1 time then again stopped
3. Some times inbuilt buttons are stop working so i failed to go back or on home screen

Gave phone to service centre on 29th aug. They told it will back withing 10 to 15 days.
But still not back.

Called to customer service after 20 days and got very unprofessional behaviour from them.
They replied we do not have part for it so it cannot repair right now, i asked when it will get repair they replied cant say it can take 15 day 1 month or a year.

My question is what is the use of that phone which was with me only for 1 month and to you guys for 1 year.

First of all after lots of try i got that hone and now this problem.

And if mi does not have parts then why are they doing business? They should shut the company because they don't have service to their customers.
So what you suggest me now should i buy new phone because you guys are not repairing my phone.

I am not that much rich to keep 10 extra phone with me.

I have given powerbank for replacement on 31st may 2016 but till date they have not given me back. Whenever I call them they say to wait. When I ask for refund they say we don't have any refund policy. Since 4 months they are not responding to my issue. Once they call and told that collect your powerbank but when i went Cg road Ahmedaba service center nothing was there. they are also making fool. I wasted my time and money every time. My job sheet number is HHIN[protected] and I was given estimate time of 15-20 days but I think it will take years to return my property. No one is taking in charge of this issue. I request u to please help and provide my money back. I will never every think to buy xiaomi product again.

I have been suffering from the bad customer service for my faulty mobile...i had submitted my redmi 2 mobile on 30 june at siliguri service centre having job sheet no JS[protected]
yet i havtn't got any compensation from them.More than 75 days passed.Its too delay. ..worst service of redmi i have ever faced...totaly disaapointed
i have also complaint in xiomi cutomer care but they donot try to fix it

There's problem with my mobile speaker. I came to malad(w) service center. But there r only 3counters to handle customer queries. Customers have to wait for more than 4 hrs for their turn to come. And after that ur executive r telling to submit the phone for 1-2 day for minor problem without checking it. And it is extremely inconvenient and annoying for the customer as they have to waste whole day for minor repair issues. service is worst. Suggestion is u ve to hire more manpower to avoid such inconvenience. And try to return mobile within an hour for small issues. Hope to see an improvement

I got redmi note3 two months ago from Amazon, one fine day on 05 sep'16 the phone started to get restart without any reason I went to service center on 06/09 but Tuesday is weekly off for them, so I visited again on 06/09 to mi janakpuri delhi service center at 11:30 AM, TO my surprise I was given a token number and was told that it would take at least three hours for the visit, my number came after three and half hour at 03:00 pm, and then teh service engineer went away and I was waiting over counter till 03:30 pm, then I lost my patience and called for manager and then they submitted my phone confirming that they will call and confirm me about the problem with handset and I can contact on mi customer care number.
And Job sheet number WXIN[protected]. was provided to me but I received no call from mi and when I called up their service number it never connects it always busy and if it connects it directly get transfered to feedback menu. Then I visited again on 09/09, and after waiting for an hour I was told that mother board of my phone needs to be replaced amd it would take time and they cannot confirm any time line for same, when I complained to them about my service number, they refused to share local number, but when I pressurised them they share number for manager Rakesh singh who further shared number for Puneet, who always pick the call when I call from new number (as he never picks the call from one number after picking once) and he relpies thet I will get the revert by EOD, which obviously never comes. It has been 11 days now and I m clueless as to when I will get my phone.
Xiaomi as a company is a complete failure in term of customer service, all they want is to sell phones, and are least bothered about servicing their bad products.
I am writing this so as people understand replication of buying these products, it is as good till the time a problem occurs, once it does these guys will make you run from piller to post. These guys don't have any infrastructure to service their volumes.
So I have decided not to buy any mi product in future and want others to understand the replication of their buying decision.
RAHUL SHARMA
[protected]@hotmail.com

I had given my phone to service centre before three months but they didn't repair my phone in this time period and after months from i collect my phone from there without repair after than i opted pick me service and they took my phone from home to get it repair but till now we didn't get any response from there.Customer care is saying just wait or wait.. How many days i can wait???
My inquiry no. is [protected]. I need any solution to it very soon. .My phone is redmi 2 prime.If there is any solution seems to you plzz contact me my mobile no. is [protected] and my email - [protected]@gmail.com
Thank you.

I purchased a MI 4 white on 14/05/16 and now it has stopped working. Phone does not switch on. I took it to the nearest MI service centre( viman nagar, pune, maharashtra). I was informed that there is a hardware issue and i need to keep the phone with them for 1.5 months. They said there could be a problem with mother board. Very bad experience with MI. I was planning to buy MI 5 but this made me think. I am thinking of going to cousumer court for a refund.