Xiaomi India Complaints & Reviews

There's problem with my mobile speaker. I came to malad(w) service center. But there r only 3counters to handle customer queries. Customers have to wait for more than 4 hrs for their turn to come. And after that ur executive r telling to submit the phone for 1-2 day for minor problem without checking it. And it is extremely inconvenient and annoying for the customer as they have to waste whole day for minor repair issues. service is worst. Suggestion is u ve to hire more manpower to avoid such inconvenience. And try to return mobile within an hour for small issues. Hope to see an improvement

I got redmi note3 two months ago from Amazon, one fine day on 05 sep'16 the phone started to get restart without any reason I went to service center on 06/09 but Tuesday is weekly off for them, so I visited again on 06/09 to mi janakpuri delhi service center at 11:30 AM, TO my surprise I was given a token number and was told that it would take at least three hours for the visit, my number came after three and half hour at 03:00 pm, and then teh service engineer went away and I was waiting over counter till 03:30 pm, then I lost my patience and called for manager and then they submitted my phone confirming that they will call and confirm me about the problem with handset and I can contact on mi customer care number.
And Job sheet number WXIN[protected]. was provided to me but I received no call from mi and when I called up their service number it never connects it always busy and if it connects it directly get transfered to feedback menu. Then I visited again on 09/09, and after waiting for an hour I was told that mother board of my phone needs to be replaced amd it would take time and they cannot confirm any time line for same, when I complained to them about my service number, they refused to share local number, but when I pressurised them they share number for manager Rakesh singh who further shared number for Puneet, who always pick the call when I call from new number (as he never picks the call from one number after picking once) and he relpies thet I will get the revert by EOD, which obviously never comes. It has been 11 days now and I m clueless as to when I will get my phone.
Xiaomi as a company is a complete failure in term of customer service, all they want is to sell phones, and are least bothered about servicing their bad products.
I am writing this so as people understand replication of buying these products, it is as good till the time a problem occurs, once it does these guys will make you run from piller to post. These guys don't have any infrastructure to service their volumes.
So I have decided not to buy any mi product in future and want others to understand the replication of their buying decision.
RAHUL SHARMA
[protected]@hotmail.com

I had given my phone to service centre before three months but they didn't repair my phone in this time period and after months from i collect my phone from there without repair after than i opted pick me service and they took my phone from home to get it repair but till now we didn't get any response from there.Customer care is saying just wait or wait.. How many days i can wait???
My inquiry no. is [protected]. I need any solution to it very soon. .My phone is redmi 2 prime.If there is any solution seems to you plzz contact me my mobile no. is [protected] and my email - [protected]@gmail.com
Thank you.

I purchased a MI 4 white on 14/05/16 and now it has stopped working. Phone does not switch on. I took it to the nearest MI service centre( viman nagar, pune, maharashtra). I was informed that there is a hardware issue and i need to keep the phone with them for 1.5 months. They said there could be a problem with mother board. Very bad experience with MI. I was planning to buy MI 5 but this made me think. I am thinking of going to cousumer court for a refund.

I have a problem of resetting my MI Account password as I have forgotten it. Please help me to do so. My inner is 91+[protected] and my name is Harsh. Please do the needful as I am really very much worried for my phone. I request the authority concerned to take the necessary actions as soon as possible orelse your company can reset my password and send a mail of my new password

I had reported my mi4i on 25/05/2016 for software issues they said to replace board and I waited for 1 month but board didn't came they they told take your handset and we will order board and let you know after 4 months they call by saying board has arrived please visit for replacement and in the meanwhile the committed me to replace the handset with redmi note 3 bit they didn't did,

And after 8 days of replacement 4 problems i'am facing now
1. Charging not happening properly
2. Ear phone not working
3. Heating problem
4. n a day minimum 8 to 10 times sim 1 network goes as emergency call only

Dear sir!

i have submitted handset regarding voice complaint at judges bunglow service center, ahmedabad(tvs electronics pvt ltd) and after 2 days received confirmation message about handset is ok for pick up but today i visited same service center & pick up the handset from that and said your handset parts replaced & now your handset is ok so i leave the center but after check same problem continue and about re complaint but said today not possible to resubmit your handset.

You are visited on monday but i am already suffered with handset and travelling from 5okm far away.

Why we have go for same issue resove at same place, any cost of time or not.

Handset detail:

job sheet number :wxin[protected]
model number :xiomi redmi note 3 golden 16gb
owner name : sanjaykumar rasiklal patel

date of submit : 14-sept-2016
h/s rec date : 17-sept-2016

Today i just brought my mobile form gallery after 1 months because of mother board damaged issue.
when i came back to home after getting mobile issue solved then i got a another problem for not operating the phone software.
really its a worst service that i had seen in my life& requesting other user also that pls dont try to ever think of purchase Xiomi/redmi mobiles As i gotted an experience for 6 months.

I have bought a redmi note 3 from mi site. On that day my problem started. First they didn’t deliver it for weeks when I call them they just giving me assurance of that it will be delivered, but it didn’t so I have to go to currier company office and receive it myself.
The problem didn’t finished there as it has battery draining issue so I called them to replace my phone but they told me format, reboot, update, clean cache etc. do this do that. But that also didn’t fix the problem so they told me to wait for Miui 8 as it should fix all the problem.
Miui 8 released but then again it also didn’t fix the problem. So they told me to go to service center and bring the job sheet number or whatever they need. I also did that by standing in that service center for 5 hours. It was so horrible.
After bringing that job sheet number and giving them they told me to wait 2 days our men are going to contact you and replace it and here I am waiting more than two weeks but they didn’t call whenever I call them they just told me to wait some more time but never gave me any dates.
When I send them email they just reply me with automated answer.
I know many other people are suffering or suffered in same way as I am. And I am telling you fellow mi users and customers that they can’t treat us this way we have to take legal action against this.
They are just keeping money for themselves and not replacing mobile and not returning money what a bad way to treat customers.

I purchased a Redmi Note 3 16gb phone on 7th August, 2016. As the very next day its sim slot appeared to be not working properly. So, I contacted the retailer and he redirected me to the company's service centre. On 9th Aug, 2016 I went to the company's authorised exclusive service centre at
Kolkata MI Exclusive Service Center, Arya Regency Building, NO 1, Andul Raj Road, near Hazra Crossing, behind Jatindas Park Metro Station, Kolkata - 700026. They kept the phone and told me when the phone will be ready, they'll let me inform over phone. But, till date no such call arrived from them and moreover when I contacted them, every time they keep saying that it will take another 10 days. Till now, I have not received my phone and they should have replaced it as per warranty but they refused to provide a new handset.

This with reference to a defective MI Max handset received on 25th August, 2016.
Invoice No:[protected]
Invoice Date: 23 August 2016
Order No: [protected]

My request no[protected] has been approved by Mi.com on[protected]For which
I received an email for a replacement for a defective Mi Max 32Gb and a reverse
courier pickup was
to be arranged by Xiaomi for a Mi Max purchased from their official website on
23rd August, 2016. I haven't received any call from your side for a pickup yet.
Kindly arrange for the pickup at the earliest and please call at landline nos
provided. Since I have received the product, I haven't been able to use it for
1 day also, and been trying to get in touch with the customer care for the
defective piece to be exchanged has taken more than 15 days.

I have sent 4 emails, chatted more than 20 times on the chat box, called more
than 25 times and there is no response from their side at all and their static
reply is "Your request has been escalated.

All mi needs to do is to send an email to Bluedart Courier for a reverse pick-up
so that a token no is generated internally, bluedart will give you a call only once
and if you miss it, you have to send it on your own, for which the cost is rs. 1300.00
from Mumbai to bangalore.

One month warranty of on Mi Max handset & Mi Protect has been wasted and
therefore, I would like them to extend my warranty for the product and
Mi protect for an extra month or whatsoever time till I receive a new mobile,
as a special case. Even after repeated attempts at getting in touch with the
customer support team they are unable to process this request.

Kindly look into this on priority basis and expedite the process. Kindly get a
pick up arranged at their earliest possible convenience or it they cannot do this
kindly arrange for a refund.

I have submitted the handset vide service order WXIN[protected] on date 27.08.16 at M I Road Jaipur authorized service center. At that time service center engineer said that it will be sent to company for hardware fault and take time of 1 or 2 week.
Now 20 days past but no response received from company/ service centre.
It was new H/S purchased on date 14.07.2016, it was faulty by start( Not switched ON).

Not satisfactory

It is not so good.

I purchased a Mobile handset from MI Company in the month of July’2016 my purchased product name is “MI Note-3”. After use of 01 (one) month the purchased mobile handset shutdown not open, therefore I gave the mobile handset at MI Service Centre on 13.08.2016, Park Street Branch. Further meet to said service centre more than 05 (five) times and also calling time to time. The said service centre 200 Kilometers from my home. When I first time submit my mobile at service centre they assured to me that my mobile handset back to me within 14 (fourteen days). I am also E-Mail to company dated 05.09.2016 (my incident ID No.[protected]. I call to toll free number :-[protected] more then 04(four) times but they could not replay any expected date and they replay wait and wait.

I had gifted the phone to my sister on his birthday and suddenly the problem starts of heating and switching off the phone along with self rebooting again and again.The worst part is when i took it to the service center they are giving time and further extending it. Complaining about that the company is not providing them parts. i am deeply frustrated now. Do solve it as soon as possible else I will sue you people for this highly unprofessional behavior.

Date of purchase = 30-July-2016
either repair my phone or refund me the money.

Nobody wants to abuse you people, ...

My phone camera is nor working properly As per MI customer support they suggested me submit my phone on MI service center for troubleshooting, i have followed his instruction & submit my phone in MI service center for camera issue but issue is still persist, please find the details:
client no:[protected]
Resolution: replacement
order no: [protected]
mi complaint no:[protected]

I had gifted the phone to my father on his birthday and suddenly the problem starts of heating and switching off the phone along with self rebooting again and again.The worst part is when i took it to the service center they are giving time and further extending it. Complaining about that the company is not providing them parts. i am deeply frustrated now. Do solve it as soon as possible else I will sue you people for this highly unprofessional behavior.

Date of incident[protected]
either repair my phone or refund me the money.

Nobody wants to abuse you people, until and unless don't do such things that people start abusing you. Time is money and you are loosing your money.

Aug 21 2016 I recieved damage product (Redmi 3s prime), which I booked from mi.com. next day I complaint about it at mi customer care and its almost 25 days past and still they are saying that we're investigating and we'll contact you soon.
When I asked about refund they said they have no refund policy. They are not replacing my product and keep saying same thing.

I ordered redmi 3s from mi store on 7-9-2016. and i got a faulty product that is not charging. i am calling their customer care from last 10 days . but they are saying that i.ll get a call for confirmation of replacement. but i've still not got it.
my order id is [protected]. and my incident no is[protected].
daily they say that i'll get a call tomorrow.and it's 8 days now.

Have booked redmi 3s phone which came 2 days after expected date of delivery.
The light on the home screen while charging is not proper also the charger came with scratches.
had tried contacting on hotline number which was not at all reachable with 24hours which was mentioned on mi app
we mailed them next day and they reponded to intimate them within 24hours which was no where mentioned on the app
third class service provided after sale

I have purchased Redmi Note 3 from Mi.com which was delivered to me on 19.08.2016 and when i was started using i discovered that front camera is not working. I started calling to customer care no. and ultimately connected on 24.08.16 and try to resolve online only but no use and put on hold for appx. 45 minutes. Then again I called on 25.08.16 they inform me to go to service center once. i visited service center and they also confirmed that there is hardware issue. Then again I called customer care no. and they inform me that we will give you replacement. They shared the procedure of replacement through mail (See Annexure 1 for mail) and inform that our logistic department will reverse pick up the device form your home. However, till date device is not pick up from home and also there is no call/mail from Mi.com.
Whenever I called to customer care no. they inform me that you will have to wait but not saying the exact time. Now almost one month is supposed to expired on 19.09.16 and there is no replacement.
Please refer Annexure 1 to 4 for number of times I mail to customer care No. Also lots of call made to customer care but not resolved my issue.
Also attached herewith Invoice no. & Job sheet of service center.