Xiaomi India — Faulty redmi 3s prime

Address:	560103
Website:	www.mi.com/in

I purchased through mi site account no. [protected] on very first day on 09/08/2016, redmi 3s prime, delivered on 14/08/2016, immediately after inserting sim, it automatically showed pattern lock. Till the first minute i am trying to solve my problem, but nobody take care, after several complaints on[protected], no reply received, ultimately to whom i gifted this phone, called back from abohar (Punjab) to kurukshetra (Haryana), and visited at mi service centre karnal, which is 45 k. M. Away from here, they told that there is software issue in this set, service centre tried to load fresh software 4 times but every time it shows error. They also showed unability to solve the problem and updated this problem at redmi portal through there computer vide complaint wxin[protected], i also send several mails with my mobile number, but nobody contacted so far till today. Think about me what is my fault. I paid for it rs. 8999 but my fault is only that i purchased this set directly from mi site, if i would have purchased it from amazon or flipkart, then it will be definitely changed by them without any question. Now you are again requested to kindly change it immediately.
Yougesh bhandari
Mob. [protected]