Xiaomi India — fraud payment done to your website through paytm

Address:

New Delhi, Delhi, 110025

[protected] Forwarded message[protected]
From: Paytm Care
Date: Mon, Oct 22, 2018, 9:19 PM
Subject: Regarding your query with Paytm Care (Reference No.:[protected]
To: [protected]@gmail.com

Dear Customer,

This is with reference to your query regarding the wrongful transaction done on Paytm.

Post investigating the case, we have established that the login was initiated from user's end and the account was already logged in to the merchant's website. All logins are secured and verified, thus, we are unable to process any refund from Paytm's end against the order[protected],[protected] of amount Rs 12999+1799.

Further, we are coordinating with the merchant on your behalf to obtain the beneficiary details and for cancellation/refund if possible from merchant's end. Meanwhile, we suggest you to please coordinate with Xiaomi to obtain the beneficiary details to take further action and stop the transaction if not yet delivered.

Note :- Cancellation/Refund is solely depends at merchant's end.

To avoid such inconvenience in future, kindly take note of the below-mentioned points to make sure this doesn't happen again.
1. Always keep your password, OTP confidential and never share with anyone.
2. Beware of websites and social media pages that are propagating fake offers.
3. Do not share your login details, transaction IDs or order IDs over unsolicited calls/ emails/ website links
4. Do not enter your Paytm account credentials anywhere except www.Paytm.com. Always look for https login while logging in Paytm.
5. Change your password regularly
6. Never share your credit/debit card or bank details with anyone
7. Set a difficult password.

If you have any queries, please reach out to us.

Regards,
Paytm Care