Xiaomi India — I'm complaining on service centre person (radhika reddy)

Address:

Hyderabad, Andhra Pradesh

Hi Team,

I have purchased new MI TV 43 inches in Aug 2019 from MI store.
Date of repair:[protected]
SS Business Solutions (MI AO SMith authorised Service Centre)
Person Name: Radhika Reddy
Person Cell no.: [protected]

Incident Description:
My bad luck was glass was broken by my son in law. I requested to service centre for repair and Radhika person connected with me and took all details and i said I can pay only through Paytm, she accepted it. She sent technician (Narahari) to home for repair. All done good but they charged me extra which they didnt mention before and so I am upset.
Total amount is 14460/- + 470/- (Service Charge) + 100/- (Transport) so total 14990/-

I called and ask Radhika why you are Charging service money and transport because it is been just 4months na and it is under warranty and she just started using vulgar language then i disconnected the call and I paid full amount ie. 15, 000/- what they want to be and i already informed them that I have only Paytm mode.

Payment delay was late due to technician (Narahari) paytm is not working and not done KYC it seems, after long wait he gave some paytm number and I done payment and he left.
Again she texted me saying that when you will come next time to me at that i will show you (Sort of warning) if you have warranty also i will charge you, she said.
I have all proofs will upload (Payment receipt, Payment done receipt, recording, message copy).

My humble request you people please please I dont want this sort of insult and i will never buy any product from MI if it repeats again.

Desirable resolutions: Please take severe serious action on her so that she should not repeat again in her life and I request you guys be humble with customers and treat customers is a god.