I have purchased an mi tv 65 inch with the order id :[protected], the tv was delivered on 12th june 2020, it was not working and it was replaced on 19th june 2020.
The new tv which was delivered even has an issue with the display, attached the screenshots for your reference. I informed the support team and mi service center immediately on 19th june 2020. But there was no action taken. The support given by mi service center was the worst and on june 24th, the service center informed that this issue is common and exists in all the tv's.
When the issue is common, why was the tv manufactured? This is not acceptable, i have contacted mi support on [protected] 4 times on june 24th and all the agents disconnected the call, worst customer service, disconnected the call on my face.
I have reached twitter support and twitter team informed me to fill a form after which they informed me that a new device is being procured and will be informed after it arrives. I was told the same information from the past 2 weeks and yesterday, they informed that the issue is common and tv cannot be replaced. The worst support from twitter team. I have provided all the screenshots below. Please see that screenshots so that you can understand the service provided by mi customer support, service center and twitter team.
I was informed to raise a new ticket again, i don't know why but i agreed and raised it. I was informed that technician will visit my home, but no one visited. I bought a 65 inch tv and was suffering from day1 of the order.
I request you to kindly look into the matter to help a customer suffering with the mi support and mi service center. My tv is not working as intended.
Out of all the tickets i raised, no case was transferred to a survey, without a survey, how can the support team be gazed? All the people who i contacted informed that i will be receiving a survey but no survey was sent so far.
Here are the tvin numbers : tvin[protected]
Tvin[protected]
Please find below all the tickets which i have raised with mi
Isin[protected]-c313 wo:isin[protected]-5515 wo:isin[protected]-569e wo:isin[protected]-08b7 wo:isin[protected]-9ebb
Wo:osin[protected]-f2bd
Woin[protected]
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