Xiaomi India Complaints & Reviews

I want to complain against a lady employee of MI Service center of State -Assam District - Dibrugarh, Thanchariali .This lady employee misbehaved most of the customers including me.She don't know how to talk with people with respect.

I order a phone on pre paid but still nothing is going on still now so can u just c over it

Hello, i own a poco x2 which i bought on 14 may. After just 15 -20 days it started rebooting itself for about half and hour and later on it showed the msg that your system is destroyed please switch off your device.
After that i took it to service centre on 12 june, they figured my phone os is out, they took there time and on 24 june i got i my phone back but just a day later i saw that my phone rear camera is not working as i try to click picture it showed the msg your camera has stopped working and now i m concerned that my phone is company defective and since then the service centre agent is not taking in my phone and saying that his software id is not working and come back later it's been 20+ days that my phone is not working and i did tried everything. Please help me asap.
My calling number : [protected]
Please look into this matter asap and provide me help or just please replace this phone.
And this problem was not there before i took my phone to service centre and now they r not fixing my device.
Thx

Ordered mi neckband on 30th july 2020, first they said that estimated delivery is 04th july 2020 and now i received sms that it will delivered till 07th july 2020.
I am confused, what's going on
The estimated delivery date for your mi order #[protected] is jul-07. Track your order at https://m.store.mi.com/in/user/orderview/?order_id=[protected]

Check this

Order id:[protected]
Redmi note 8 4gb 64gb space black
Order cancelled but not received my refund money my bank account

I purchased terminal 7a phone offline from a shop.. I lost the bill... Mobile display is good but touch is not working...in ur service center they r saying without bill they will not accept for service... Warranty is there for mobile...
Imei — [protected]
Imei2 — [protected]
Mobile no : [protected]
Mail id : [protected]@gmail.com

Tv doesn't play

Tv play but sadanly topped no videos no voices power saplay okmi logo is displayed power light blinking

My wife's phone redmi note 5 pro all of a sudden not booting up. I read and checked in youtube videos its due to software problem so i shown that to mi service centre. There these people told that it's a motherboard issue and asked me to pay 5k if i have to go for motherboard replacement. After that i shown my mobile to two mobile repair shops there they told motherboard is fine it's a software issue that only mi people can fix that. I don't understand why these guys don't fix the software problem and asking for motherboard replacement.

I had ordered the product on 10th june and the product got delivered on 18th june and on the same day i returned the product, i have not received the refund amount even though 13 days have passed. I had complaint to the customer care of mi and they did say that they have received the product back and said the refund will be received by me within 7 days yet nothing has happened.
Client no.-[protected]
Desirable resolution-refund
Mobile no. -[protected]
Email id - rajusinghmach2015.[protected]@gmail.com
Refund amount - 1499

I had bought this phone two, three weeks ago and it is hanging while calling and sometimes automatically plays music disturbs all my online work. It is a redmi y3 phone 64gb rom and 4gb ram.

My phone blast and i give the phone in xiaomi company but it around 10 days is not giving my back it's too much time taken and my project review in phone video call so please as soon as possible back to my phone

I was there for repair of headphone jack, charging jack and side buttons and my phone was under guarantee period. They didn't resolve any of the problem and said it's working with our earphones and charger but i showed them the fault while using my charger and earphones. My earphone and charger were working in another mi phone which i also showed them, so there were no chances of being my earphone and charger faulty.
In nut and shell, i was there for a service and got nothing but only loss of my data and the tempered glass.

It's been less than 2 years since the purchase of this tv and we are facing several issues with it.
The worst part of your company is, you have a pathetic customer service team and we have calls recorded with us to show how your customer service agent and supervisors talk to the customers. There is no coordination between the field tech and the customer service.
How can you mail us stating that the issue is resolved when my complaint is still open. What is the significance of a happy code then. When i have not shared my happy code with anyone, how can you mail me stating that the issue is resolved.
It's been more than 15 days that our tv is not working. We have made numerous calls to the customer service but of no use but to raise our temper. Your field technician (Mr. Akshay) visited our house g. B road, thane (W), alongwith his supervisor mr. Ayaan on 20th june and he reported that it can be a software or a remote issue.
After continuous follow ups, he has today installed a new software costing rs.500/-. But still our issue persists, the screen of the tv keeps moving automatically even after the update.
He now says it might not be a software issue and your motherboard needs to be changed which will cost rs.7000/-.
If your team is not able to diagnose the issue, why should i pay for all the probable options that you may suggest.

After seeing your service, i am left with no option but to move to the consumer court for my redressal.
I want an immediate solution to my problem and i am not going to pay for all unnecessary things you may suggest.

I hope after reading this mail, you will have the least courtesy to understand my concern and get my issue resolved immediately.

It's been less than 2 years since the purchase of this tv and we are facing several issues with it.
The worst part of your company is, you have a pathetic customer service team and we have calls recorded with us to show how your customer service agent and supervisors talk to the customers. There is no coordination between the field tech and the customer service.
How can you mail us stating that the issue is resolved when my complaint is still open. What is the significance of a happy code then. When i have not shared my happy code with anyone, how can you mail me stating that the issue is resolved.
It's been more than 15 days that our tv is not working. We have made numerous calls to the customer service but of no use but to raise our temper. Your field technician (Mr. Akshay) visited our house g. B road, thane (W), alongwith his supervisor mr. Ayaan on 20th june and he reported that it can be a software or a remote issue.
After continuous follow ups, he has today installed a new software costing rs.500/-. But still our issue persists, the screen of the tv keeps moving automatically even after the update.
He now says it might not be a software issue and your motherboard needs to be changed which will cost rs.7000/-.
If your team is not able to diagnose the issue, why should i pay for all the probable options that you may suggest.

After seeing your service, i am left with no option but to move to the consumer court for my redressal.
I want an immediate solution to my problem and i am not going to pay for all unnecessary things you may suggest.

I hope after reading this mail, you will have the least courtesy to understand my concern and get my issue resolved immediately.

I ordered the mi 4x 43 inch black led tv on june 16, 2020. He was deducted rs.24999 from the my account of that order.
But then they did not deliver the order to me. And he told me that your address is not in the serviceable area. So i complained on 20/06/2020 for cancellation and refund of that order.
He told me that in four hours you will get the information of your refund. But today it is 28/06/2020 but they have not given me any refund information. They make new promises to every time but don't tell me anything about refunds.
Please help me 🙏

I ordered my my product on 23rd jun20 there is no movement in my product you make such a delay in process. Treat customers and satisfy them pls make order fast its urgent. Because my online class are started delay affect in my studies pls make it fast

We had ordered for a "MI A3 Phone 6GB RAM 128GB ROM" but received a "Sony Power Bank". Order Id is "[protected]" and ordered date is "10th Jun 2020". We had also taken "unboxing videos" and images before opening the box and shared with MI support team. But they are denying to refund or replace by posting as copy pasted reply some thing like this " as per DSP confirmation the product was delivered in intact condition" and closing the issue without our consent & satisfactory resolution. Here are the complaint numbers "WOIN[protected]", "WOIN[protected]", and "WOIN[protected]".
We are also posting unboxing video, product images. Kindly do the needful.

I have bought mi cctv camera on[protected] from mi store. The mrp on the box is rs. 2899/-. But store keeper has taken rs. 3000/-. The store keeper give me the bill of rs. 2899/-

Mere pass jio ka phone hai kyunki me meri itna bajat nahi ki me mehnga phone lu sorry for this