[Resolved] Xiaomi India — mi a1 network issues and customer service center complaint

Rachel Mercy

from Bengaluru, Karnataka

Address:

Krishna, Andhra Pradesh

I'm an mia1 user and bought the device in december. I travel alot due to work and currently i am in vijayawada. Within one week of reaching here, i stopped getting signal in both sim slots.
I tried vodafone, airtel and jio sims. Nothing seems to be showing signal. I don't even get 'emergency call' option.

I took it two mi service centers here, the first claimed that it simply needed a software update. After updating, there was still no signal. I told them to check it again and they told me to take it to another branch.

The second one claimed that my motherboard was bent and needs to be replaced for rs. 7000.
This is not possible since i havent dropped the phone at any time nor is there any external physical damage.

On further research, i believe a problem with imei numbers might be possible.

The two mi service centers i have visited so far are:

1) vijayawada suman telecom, 28-1-38-,
2nd floor above new studentbook center,
Eluru road, vijayawada – 520002

2) vijayawada door no. 71-1-11 / 1,
Mg road, first floor, padamata,
Opposite to sonovision, vijayawada, a. P-520010
(Service center code: xmini1069; serviced by shaik. Baji)

Kindly tell me what to do further as mi service centers have proven to be untrustworthy. This has been a horrible experience and especially disappointing because i was using mi 4i before and have always believed in xiaomi.

Pfa for further details.

Origin sn: 15991/80141793

Thanking you

Preethi mathialagan

(+91 [protected], +91 [protected])

+1 photos

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Jun 27, 2018

Complaint marked as Resolved

I got a response via mail and was urged to co-ordinate with the Service center again as they are 'professionally qualified'. I took it the 3rd Xiaomi Authorized Service Center in Vijayawada. I made sure to click pictures of the motherboard there and they too assured me there were no issues with it or the sim tray (contrary to what the other center claimed). The software was updated too. They could not find any other issue and replaced the motherboard with new IMEI number and was covered in the warranty. My phone is finally fixed at NO ADDITIONAL COST. Clearly the 'professional' service varies from place to place. Mi India should maintain the same quality as the other major cities. All consumers should be completely wary and get all the facts clearly before trusting any service blindly.