Xiaomi India — mi exchange of product

Address:

560100

Hi team,
I have purchased a mobile from mi store with order id [protected] and bad luck used my old phone for exchange. I thought exchange policies are good with mi not like flip-kart or amazon. But surprised me its same like flipkart and ekart person who doesn't know background of mobile phone came for evaluation. He simply rejected and phone and nothing progressing from mi or ekart.

Kindly help me on the same.

Thanks,
Tirumala