Xiaomi India — mi led tv 4a pro 123.2 cm (49)

Website:

www.mi.com/in

Sir,
I ordered Mi LED TV 4A PRO 123.2 cm (49) (₹29, 999 × 1) and TV 43/49 Pro55/55 Pro Wall Mount (₹499 × 1) on Mon, 05-Nov-2018 03:50 pm, Total amount : ₹30, 498/- whose Order number: [protected].
The information from mi customer care is that the order has been split into multiple deliveries i.e., Mi LED TV 4A PRO 123.2 cm (49) the courier partner is Delhivery (Delivery ID:[protected] and TV 43/49 Pro55/55 Pro Wall Mount the Courier partner is BlueDart (Delivery ID:[protected].
Only TV 43/49 Pro55/55 Pro Wall Mount has delivered on 09-Nov-2018 04:09 pm by BlueDart Courier and invoice also generated which is attached below. Mi LED TV 4A PRO 123.2 cm (49) is not delivered till now. On 08-Nov-2018 when i spoken with mi customer care they informed that the product is handover to Delhivery Courier partner and they are not delivering the product. After one day i called and questioned the Delhivery Courier partner that when the product is going to be delivered, they informed that product is not handover to us, they questioned me, how we can deliver the product.The same information is passed to the mi customer care, no answer for this question.
I called mi customer care regularly, they informed that the product is delivered in few days sir, they informed that it's not our problem, it's a Delhivery courier partner problem. After 15 days of order i received a call from mi backend team they informed that the product is returned due to some technical issues, They transfer the call to supervisor, they informed that the product is not been travelled to anywhere, it is their in store only due to some technical issues it is retured and cancelled by us.
Sir, i need clarity about the Mi LED TV 4A PRO 123.2 cm (49) return and rejected. Today i received call from mi they informed that the product is delivered already. There is no information for end user for return, reject, it also not delivered till now