Xiaomi India — Mi4i vibration issue

Address:

Bangalore, Karnataka, 562106

It was the worst experience with the Mi customer care .. I made a mistake to order Mi4i (order no: [protected]) directly from the Mi online store. I got the phone on Jan 2 and I was very happy that I got d phone on time. When I tried to use this then I found that Vibration of the phone was not working. I called Mi customer care and they said it is a defective item and I asked for refund then they said they have only replacement option .. I had to agree with this but I was confirmed that By Monday till 2:00 PM somebody will come and collect the item but nobody came then I called customer care and they said within 24 hours somebody will surely come then same thing happened, nobody came. I got frustrated at that time. I asked then to put manager on call then they said I will get a call from the manager by evening which never came. I had to call back then I was again asked to wait till tomorrow. From that day till now nobody came yet to collect the phone Now every time they are putting me on hold. I had suffered this but I want to request all the frnds not to purchase phone online from Mi . these phones are osm but I had bad luck I got defective phone. You can directly purchase from Amazon or flipkart as they have good return policy .if I would have placed the order from such sites then I would not have suffered a lot .. If Mi will read message then feel shame with your policies https://m.facebook.com/XiaomiIndia/