Xiaomi India — Order id [protected]

Website:

www.mi.com

On second day of purchase of the device i started facing problem
- auto rebooting during call.
- no browsing on mobile network.
- excessive heating
Wrote an email and followed by call. To support desk. Advised to visit mi exclusive service centre (Most pathetic service desk ever visited)
(A band new device ( scratch less device has been termed as minor scratch and dents) i believe this is standard they follow in all the job sheet.
They issue a job sheet number and asked me to follow the procedure to replace the handset.

Now i have problem with process.
Usually when i purchase device from flipkart, the process collection of old device and shipping of new device is hand in hand process in parallel.

Now when i purchase the device using mi (Wihout any additional benefit which amazon or flipkart offer, ) the process is terrible .
I purchase the device from mi site was to have genuine device.

The complete process with take close to 8 days and what am i suppose to day in 8 days.
There is no process of refund also.