Xiaomi India — Order is not placed but money got deducted from my account

Address:New Delhi, Delhi, 110063
Website:www.mi.com/in

I placed an order for MI4 Gold from SBI account through internet banking. Order was not placed but the amount 12999 got deducted from the a/c. I complained to bank's customer care. They checked and informed that the order with transaction id IGAAVOSGM1 was successful. But I neither received the cell phone nor the money back in my account. plz reply
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My redmi note 9 pro max order was not placed on mi on november 3rd. But the money got debuted. But they were not refunded. Please help me. In the below image I will provide you the order id and other payment details

My redmi note 10 pro(Rs. 15999 ) prder is not confirmed but payment is deducted. Payment held by indusin upi .

Upi payment I'd .mipay.[protected]@axisbank

Discretion. Xiaomi India ltd
Order no. [protected]
Upi ref. No.[protected]

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