Xiaomi India — Redmi 2 Phone

Address:

New Delhi, Delhi, 110054

Redmi 2 was purchased on 08.08.2016 from Mi site and its battery has started creating problem within 2 months of its purchase..Problems like late charging and early vanishing or vanishing of the battery so fast like 1% within 1 minute even if the phone is not in use..

Because of the busy schedule was not getting the time to visit the store but somehow i manage to go to the laxmi nagar store once but as it was overcrowded i had to drop the idea and return as i was having a meeting with one of my client so could not wait there for my turn.

Today, again when i visited the store, an executive named Devraj was there to whom i had explained my problem of the battery and in return he told me that he need to check the phone as there could be a problem in phone and not in battery and due to that checking the data in phone will be deleted. I was kind of shocked to listen that the battery is creating problem due to some problem in phone..or in his words battery is vanishing or charging late due to some phone problem and it is not battery problem.

Then i called my daughter who actually booked this phone and when she requested him to check the battery and provide the new battery after full satisfaction (which is the actual procedure to replace the battery of every company or actualy of those company whose phone i was own earlier before switching to this company Like samsung, nokia etc.) But that executive sticked on his point said that no we need to check the phone as it could be a phone problem and not battery problem then my daughter asked what kind of phone problem it could be then he said that for that we need to check then my daughter asked him to give atleast one example of what kind of problem it could be because of which u need to check the phone then again he said that for that he need to check and it is the policy of the Company and then my daughter told him that this is not any policy as my friend has also changed the battery of MI 4 from kamla nagar store and there they did not put any such condition meanwhile he handed over the phone to me back and my daughter was still on the line to which he didnt listed and the name of the ExecutI've was Devraj. Strange was this thing to know that the company is having such a strange policy "AND IF IT IS REALLY A COMPANY POLICY THEN I THINK THAT THE COMPANY SHOULD MENTION A DISCLAIMER ON IT SITE THAT FOR REPLACING BATTERY YOUR PHONE WILL BE CHECKED AND YOUR DATA WILL BE LOST SO BEFORE COMING UP TO ANY OF THE STORE KINDLY SAVE ALL YOUR DATA AND THEN COME SO THAT YOUR DATA AND YOUR TIME BOTH CAN BE SAVED."

As i have said earlier also, that the company like samsung and nokia whose phone i was carrying earlier didnot have such a strange policy and even other companies also dont have as we have heard from some or the other friends o[censored]s that what is the procedure of replacinh the battery.

Because of his misbehavior, i have to indulge in other such works despite of the fact that i dont have much time like talking to customer care of mi and writing this complaint etc and the most important i will again have to visit the store after having words from the senior executives of the Company as i have registered a complaint to the customer care.

No doubt that the company is doing great justice with its products and providing best technology products etc but this being a customer is a request that kindly be strict wih your executives also who actualy has to deal with your customers as they play an important role in imcreasing and decreasing your client if the client will not be satisfied with their words, behaviour etc which can ultimately ruin your goodwill as the customer will run to the store as and when the device will be giving any of the problem.