Xiaomi India — redmi 5 screen issue

Address:

Ahmedabad, Gujarat, 382424

I have purchase redmi5 phone 3-4 month before from amazon.
It works fine for 2 month and then it started problem with screen so i made a plan to visit mi service center in my city.
As the product was in warranty (No physical damage) so i was sure mi engineer will fix this issue.

Now the game started

When i visited there service center in (59, first floor - 4d square mall visat - gandhinagar highway, chandkheda, ahmedabad - 380005, ahmedabad, gujarat 380015) front desk took my phone, he send my phone images to there delhi office to conform about warranty (As per them its a process).

After few minutes there delhi office verified all the images sent by front desk and conform that issue need to be fix under warranty.

Now there engineer started working on my phone after 10 minutes one of the engineer came to me having reason that the upper sensor is showing red color and started explaining me that device turn red if you drop your phone water.

At the same time i asked him one question have you seen any sign that i have opened my phone?? Because if i drop my phone some where in water then definitely there would be some sign of opening up my phone. He said no we are opening it up very first time.

I told him that i am not kid i haven't drop my phone then he come with another reason that it could be possible that your sweat went there and now sensor is showing red.

Really guys??? Then mi you have to make phone sweat proof!!

I am mature enough to save my phone to not drop in water but for sweat i don't have a control over there.

This was ridicules solution given by mi service center.. Is this your product quality?? How cheap is this??

From now on wards its very hard for me to believe in mi products

I want my phone to be fix without any cost.

Your company is doing fraud, one of your device came as faulty and now your engineers are blaming customer saying its a liquid damage.

Listen because of your faulty device customer is not going to be tolerated..

Job sheet number - wxin[protected]
Imei - [protected] sc name-4d square mall chandkheda-ittech device name-redmi5-in-3gb+32gb-black customer voc-device is inspected and found under liquid damage but i haven't drop my phone any where in water

I have escalated your case to our back-end team, please note down your work order number: woin[protected] for future reference.

Expecting some solution not explanation on how your sensor work. Sweating.

Bhupendra
Bhupendra. Kumar. [protected]@gmail.com
[protected]