Xiaomi India — Redmi note 3

Website:

www.mi.com/in

I had placed an Order of Redmi note 3 number: [protected] dated 06/04/2016 in Flash sale of mi.com/in. But unfortunately the product I received was faded at the back of the product. The complaint was lodged via email on 13/04/2016 the day I received the product, along with the snapshot of the defect. I had sent more than ten reminder but to no response. Then complained to Grievance officer, Mr Pardeep from Grieanc e office called me and assured me that if i send back device on my own, they will refund the money along with mi protect money.. In good faith i had sent send the device to their ware house.. through Trackon Prime track courier dt 08/06/2016 vide consignment number 5547338, nicely packed and the same was informed to Grievance office through email. After that Neither did i get any reply from Mi Office or its grievance officer. Nor did i have received my refund of Rs 10375/- including Rs 375/- mi protect charges of one assist. the company Mi had failed to fulfilled it promise of HASSLE FREE REPLECEMENT WITHIN TEN DAYS
All the information is available and on record
I dont know what to do. Should i approach consumer court as company stopped replying me after they received the product.
I shall be highly obliged for the same..
Regards
Dr. Neeraj Taneja