Xiaomi India — redmi note 4 delivered by amazon with defective mic & hanging.

Address:

560047

I have purchased a redmi 4 through amazon on the 8th of august, it arrived on the 9th of august. I found that the sim to be inserted was microsim and took 2 days to get the new sim. After installing it and using it i came to know that the phone mic is defective as all my callers were telling me that they could not hear my voice or my voice was very faint and not audible. I thought it was tower problem and was still using the phone and informed amazon and they told me to download smart check app and check it passed through without complaints and the 10day replacement window closed both amazon and redmi staff started to dodge me and so i sent back the phone to green mobiles c/o amazon seller services vide dtdc courier and the courier did not give me receipt and after 10days i emailed amazon about the status and they are telling me they have not received the phone. Then after collecting it i spoke to customer care amazon and they told me to take it to redmi service center in indiranagar. I went to the service center and was given a token as 117 at 2 pm and by the time my turn came it was 2 hours. I was informed that if the phone is registered for repair it will be void of warranty so i came back home and called amazon because their toll free number was not working. Amazon tells me that you just give the phone and give us a receipt and we will handle it from there.
The redmi story: i was shocked to see that people had come there with their brand new phones and sitting with their families and the service center has clearly displayed the price list of items frequently changed for the phone. It included mother board, mic, speaker, charging port, etc. Most of the people sitting there were having new phones. One more customer had given the phone for repair and they have damaged her screen and they want her to replace the screen at a cost. Phones bought on ebay are avoided etc and by the time i came out the token had reached and 170 and then the server went down etc. I am a person who frequents the military hotel and in those hotels you will see a board items available like head curry; liver fry, intestine, brain fry, mutton ball. I felt that the redmi service center was as crowded as the military hotel.
Now i am again forced to back to the service center take a token and then get a receipt for my phone and i think this will go on and on. I really admire the patience of the 100 customers waiting patiently to get their turn and then weather warranty or no warranty you need to pay inspection charge and give your phone.
The dtdc story:
The dtdc person went there to their office and gave a call and then staff of amazon tells me this is not the address and we cannot accept the phone as return window is closed. I asked dtdc for a tracking id and they had also cheated me as the franchise in order to make more money did not log the consignment so they did not have tracking id and after getting in touch with dtdc mr. Shivam with mobile number [protected] initially was very cooperative then he told me just collect the phone back and then we will solve the problem. After collecting the phone he is telling me you do what you want. My franchise has cheated not me so handle with the franchise. I told him that the franchise represents you and if franchise cheats then it amounts to you cheating me. Ultimately, he told me to do whatever i want this is how we work.