Xiaomi India — Redmi note

Website:

www.mi.com/in/

Dear Sir, I am writing my concerns about this company I thought would be different than a regular Chinese company, SO call Chinese Apple - Xiaomi. Guess what they can never be even a shadow of Apple the way they are doing business and treating their customers. I had screen display issue in their "Successful" phone Redmi note. it has yellow dots on screen and you can search and find that there are several comments in Internet of people facing the same problem. I went to Malad service centre to give this for repair. After wasting an hour they informed me that screen is damaged as there was a slight dent. You can ask 1000 people and no one will say that it was a dent. It is just that a little bit of paint in the corners has worn off due to flip cover that i use which clamps the phone on the corners. They took this excuse and said if i want to fix this i need to pay 4000. The staff was making up these stories, I in fact asked other customer in queue to check and confirm if it is dent or just paint gone off. They agreed that there was no dent. I also compared my phone with two customers who were using flip cover, they had similar markings on corner. I waited and saw that there phone was repaired as their problem was smaller - one had volume key not working and another had charging point issue. The staff also was not helpful and said that if he accepts this repair 4000 out of his monthly salary of 10000 will be deducted. Out of fustation i said that i should not have bought this phone, he said that to go and buy samsung phone with similar spec spending 20000. I am never buying Xiaomi or recommending to anyone. I will even put my review in Flipkart website as they partner will such bad companies. someone rightly said that online purchases are not trustworthy and Xiaomi proved it right. Just to add, i tried taking picture of the phone and no matter which camera i use the worn off paint is not even visible. If anyone has any doubt i am happy to submit my phone for inspection. Thanks, Rajat