Xiaomi India — regarding charging problem in redmi note 5 pro

Dear Sir/Madam
This is to inform you that I had brought your RedMi Note 5 Pro from Flipkart. Sir from the first-day phone gets switched off automatically when charging. During this I am unable to utilise it to make and receive important calls and messages, because of this importance of this phone is getting reduced.
Sir, at first I had thought that this problem is just a software bug and it can be resolved by the new update. But now, after updating to Android Oreo 8.0 (MiUi- 9.5.17.0) the problem continues. Now I think this is not just a software bug but it is some hardware problem. Also, I only use the charger supplied by the company with the device.
For resolving this problem I had contacted to the consumer support, but your executive didn’t give any solution instead they gave some suggestion such as factory reset, using on/off schedule, system launcher data clear, and so on. I had done everything but the problem remains.
Because of all this, I’m losing all my trust over Xiaomi. Also, I have regret and sorrow for purchasing this phone.
In vide of above-mentioned facts, I’m hoping that you will provide me some solution from your level. If you do not provide some suitable solution then my view for the company will not be good and this is not going in the favor of the company.

Thank You

Unsatisfied Customer

Alok Prakash
Muzaffarpur
Bihar
[protected]