Xiaomi India — Sales after service back up poor... when i had complaint email they have blocked my e mail i. d

Oct 26, 2016

Updated by hitesh master2712 Dear Dimple Madam,

I thank you very much for your feedback. As per my correspondence of[protected].
Please give me update when shall i hear a response from your service centre.
Its almost more then month.

I have given my handset to the service centre on 26 September 2016.
Its[protected] today i have not got any update or reply from any one except you.

I personally thank you very much and requesting you to resolve my problem at the earliest.

Yours Truly

Hitesh R Master
[protected].

Bhargav Jariwala

[protected]

From: Xiaomi India Customer Services [mailto:service.[protected]@xiaomi.com]
Sent: 25 October 2016 15:19
To: hitesh.[protected]@luthraindia.com
Subject: improper service rendered by your customer service area of Surat City... [Incident:[protected]]

Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
Subject
improper service rendered by your customer service area of Surat City...
Response By Email (Dimple) (10/25/2016 03:19 PM)
Dear Hitesh,
Thank you for writing back. This is Dimple.

I would like to inform you that I have escalated the issue to the concerned team in order to receive an update on the same. I kindly request you to allow us some time to revert with an update and[protected] is the reference ID for your escalated incident.

In case if you have further queries, please feel free to contact us. We will be more than happy to assist you.

Regards,
Dimple
Mi India Customer Support.
Website: www.mi.com/in
Facebook: https://www.facebook.com/MiIndiaOfficial#!/XiaomiIndia
Web Chat Service: http://www.mi.com/in/service/online
Hotline:[protected]
Customer By Service Email (Hitesh Master) (10/25/2016 01:26 PM)

Dear Dimple Madam

I have sent you number of e-mail and I had a follow up with your service center.
But till far my complain is not being resolved.

Your improper service is being forcing me to create awareness to the other people
That they should not buy the XIAOMI Product. Or else they would suffer as I am
Suffering.

Today am going to spread on all the local app my facebook account and twitter too

About improper service provided by Xiaomi.

Yours Truly

Hitesh R Master

[protected].

From: Xiaomi India Customer Services [mailto:service.[protected]@xiaomi.com]
Sent: 22 October 2016 16:31
To: hitesh.[protected]@luthraindia.com
Subject: improper service rendered by your customer service area of Surat City... [Incident:[protected]]


From: Xiaomi India Customer Services [mailto:service.[protected]@xiaomi.com]
Sent: 24 October 2016 10:27
To: hitesh.[protected]@luthraindia.com
Subject: improper service rendered by your customer service area of Surat City... [Incident:[protected]]

Question Reference #[protected]
• Date Created: 10/21/2016 12:55 PM
• Date Last Updated: 10/22/2016 04:31 PM
• Status: ??????


From: Hitesh Master [mailto:hitesh.[protected]@luthraindia.com]
Sent: 24 October 2016 15:28
To: 'Xiaomi India Customer Services'
Subject: RE: improper service rendered by your customer service area of Surat City... [Incident:[protected]]

Dear Madam,

Can i have your contact number so that i can call you ?

From: Xiaomi India Customer Services [mailto:service.[protected]@xiaomi.com]
Sent: 24 October 2016 10:27
To: hitesh.[protected]@luthraindia.com
Subject: improper service rendered by your customer service area of Surat City... [Incident:[protected]]

Response By Email (Dimple) (10/24/2016 10:26 AM)
Dear Hitesh,
Thank you for writing back. This is Dimple.

I would like to inform you that if you have not yet submitted the device in the Mi service center please submit it and share the jobsheet with us that we will be able to assist you further.

If you have further questions, please don't hesitate to contact us. We will be glad to assist you further.

Sincerely,
Dimple
Mi India Customer Support
Website: www.mi.com/in
Facebook: https://www.facebook.com/XiaomiIndia
Web Chat Service:http://www.mi.com/in/service/online
Hotline:[protected]
Customer By Service Email (Hitesh Master) (10/23/2016 12:26 PM)
Dear Madam,

With reference to your received e-mail., am sending you the details as required in your e mail.

Kindly look into the trailed e-mail.

Yours Truly

Hitesh R Master

[protected]

Behalf of Bhargav Jariwala.

[protected]

Details are as under :-

I request you to send us below mentioned details so that we can escalate this issue to the concerned department for proper handling:

Name : Bhargav
Number :[protected]
Alternate contact no:[protected]
E-mail Id : ac Hitesh.[protected]@luthraindia.com
Job sheet number:
Device :
Purchased from :Rocket KommerceLLP., 4th Floor., Plot No 183 to 197. &254 to 258.
Bommasandra Jigani Link Road., Bommasandra Industrial area., Bommasandra
Banglore 562106.
Name of service center: Katargam Surat - HCL.

Products Information
Product Model Redmi2-FDD-IN-Enhanced-White-Flipkart
Expiry Date[protected]
Accessories Mobile Phone
Cosmetic Good Appreance

IMEI (MEID) :- [protected]
SN 11207/20243461.

Service Center :- Katargam Surat - HCL.
Contact Person :- Dipak Raparka
Create Date :[protected]:54:11.


Address of service center:
Reason: Network not working.
Statement of service center:Network Fault.

From: Xiaomi India Customer Services [mailto:service.[protected]@xiaomi.com]
Sent: 22 October 2016 16:31
To: hitesh.[protected]@luthraindia.com
Subject: improper service rendered by your customer service area of Surat City... [Incident:[protected]]

Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next days. Thank you for allowing us to be of service to you.
Subject
improper service rendered by your customer service area of Surat City...
Response By Email (Dimple) (10/22/2016 04:31 PM)
Dear Hitesh,

Greetings from Mi India Customer Support. My name is Dimple.

I understand that you are facing issue with service center. I know you must be eagerly waiting for your device to be fixed. I will surely assist you further.

We would request you to co-operate with our service center as they are authorized and trained experts they will not misguide you.

I request you to send us below mentioned details so that we can escalate this issue to the concerned department for proper handling:

Name : Bhargav
Number :[protected]
Alternate contact no:[protected]
E-mail Id : ac Hitesh.[protected]@luthraindia.com
Job sheet number:
Device :
Purchased from :Rocket KommerceLLP., 4th Floor., Plot No 183 to 197. &254 to 258.
Bommasandra Jigani Link Road., Bommasandra Industrial area., Bommasandra
Banglore 562106.
Name of service center: Katargam Surat - HCL.

Products Information
Product Model Redmi2-FDD-IN-Enhanced-White-Flipkart
Expiry Date[protected]
Accessories Mobile Phone
Cosmetic Good Appreance

IMEI (MEID) :- [protected]
SN 11207/20243461.

Service Center :- Katargam Surat - HCL.
Contact Person :- Dipak Raparka
Create Date :[protected]:54:11.


Address of service center:
Reason: Network not working.
Statement of service center:Network Fault.

If you have further questions, please don't hesitate to contact us. We will be glad to assist you further.

Thank you for being a valued customer. Have a great day.

Sincerely,
Dimple
Mi India Customer Support
Website: www.mi.com/in
Facebook: https://www.facebook.com/XiaomiIndia
Web Chat Service:http://www.mi.com/in/service/online
Hotline:[protected].
Customer By Service Email (Hitesh Master) (10/21/2016 12:55 PM)
From
Customer Information
Name Bhargav
Contacts[protected]
Address :- Surat Alankar Talkies., Ten Road., Bardoli Sugar Factory., Surat
Gujarat 394601.

Products Information
Product Model Redmi2-FDD-IN-Enhanced-White-Flipkart
Expiry Date[protected]
Accessories Mobile Phone
Cosmetic Good Appreance

IMEI (MEID) :- [protected]
SN 11207/20243461.

Service Center :- Katargam Surat - HCL.
Contact Person :- Dipak Raparka
Create Date :[protected]:54:11.

Dear Sir,

I had purchased the above mobile which is being narrated on the top with its IMEI Number.
After using the mobile i had been facing network fault in the device. For such failure i had
Given it to the service centre for repairing.

Time and again i am calling to the service centre whose number is[protected]Jeet Bhai)
for repairing status of my Mobile. But its Very disappointing that they are not picking my
call nor i am getting proper service from Them.

Am writing this letter that please attend my complain in a special case and do let me know
About status of my mobile whether it is going to be repaired or not.

So that i can understand what kind of action is required to be taken in future for such situation.

Yours Truly

Bhargav Jariwala

[protected].

Question Reference #[protected]
• Date Created: 10/21/2016 12:55 PM
• Date Last Updated: 10/22/2016 04:31 PM
• Status: Closed

Response By Email (Dimple) (10/22/2016 04:31 PM)
Dear Hitesh,

Greetings from Mi India Customer Support. My name is Dimple.

I understand that you are facing issue with service center. I know you must be eagerly waiting for your device to be fixed. I will surely assist you further.

We would request you to co-operate with our service center as they are authorized and trained experts they will not misguide you.

I request you to send us below mentioned details so that we can escalate this issue to the concerned department for proper handling:

Name :
Number :
Alternate contact no:
E-mail Id : ac
Job sheet number:
Device :
Purchased from :
Name of service center:
Address of service center:
Reason:
Statement of service center:

If you have further questions, please don't hesitate to contact us. We will be glad to assist you further.

Thank you for being a valued customer. Have a great day.

Sincerely,
Dimple
Mi India Customer Support
Website: www.mi.com/in
Facebook: https://www.facebook.com/XiaomiIndia
Web Chat Service:http://www.mi.com/in/service/online
Hotline:[protected].
Customer By Service Email (Hitesh Master) (10/21/2016 12:55 PM)
From
Customer Information
Name Bhargav
Contacts[protected]
Address :- Surat Alankar Talkies., Ten Road., Bardoli Sugar Factory., Surat
Gujarat 394601.

Products Information
Product Model Redmi2-FDD-IN-Enhanced-White-Flipkart
Expiry Date[protected]
Accessories Mobile Phone
Cosmetic Good Appreance

IMEI (MEID) :- [protected]
SN 11207/20243461.

Service Center :- Katargam Surat - HCL.
Contact Person :- Dipak Raparka
Create Date :[protected]:54:11.

Dear Sir,

I had purchased the above mobile which is being narrated on the top with its IMEI Number.
After using the mobile i had been facing network fault in the device. For such failure i had
Given it to the service centre for repairing.

Time and again i am calling to the service centre whose number is[protected]Jeet Bhai)
for repairing status of my Mobile. But its Very disappointing that they are not picking my
call nor i am getting proper service from Them.

Am writing this letter that please attend my complain in a special case and do let me know
About status of my mobile whether it is going to be repaired or not.

So that i can understand what kind of action is required to be taken in future for such situation.

Yours Truly

Bhargav Jariwala

[protected].

Question Reference #[protected]
• Date Created: 10/21/2016 12:55 PM
• Date Last Updated: 10/25/2016 03:19 PM
• Status: Escalated