Xiaomi India — Supply of damaged redmi 3s prime - gold -32gb, order no:[protected] [incident:[protected]]

Address:	New Delhi, Delhi, 110003
Website:	www.mi.com/in

I have ordered for redmi 3s prime gold 32gb through order no:[protected]

I got delivery of the product on 26/08/2016 at 2pm, i paid rs 8999 to bluedart courier as it is cod order and took the parcel. When i opened the parcel later around 2.45 pm i found there are many cracks
On the screen on the top most area. I am really shocked to see such product., it is really shocking to see the product in such a poor condition. I tried a lot
To contact customer care no -[protected] many times. It always comes with a message saying that the
Network you are trying to connect is currently busy. It is very frustrating to even connect to the
Number. At last i could connect after many attempts. They asked me to send the pics of the mobile in different angles., i have sent the same on 29/08/2016. Till date i have not heard anything from their side. It shows the poor response speed of customer care service of the xiaomi company. It is a caution to all those who want to buy products from either online or offline from xiaomi india company that they are putting their money to risk as company stops responding to customers compalints once the money reached to company's kitty.
Regards
Radha krishna, new delhi
Mob:[protected]