Xiaomi Mi — Mi 4i Phone

Address:	Patna, Bihar, 800016
Website:	www.mi.com/in

My Xiaomi Mi 4i Phone's Touch screen broke on 16th of April, 2016.

I initially went to a local Mi service center in my city, Patna which is at Kankarbagh Main Road (in front of Rajendra Nagar Railway station) Patna, where the representative said that the screen would need replacement and would charge around Rs. 4100.00 (Rupees Four thousand one hundred only), but cannot take the handset for service right now as the touch screen is not available in India for sometime.

I took the service center's number, but that number never connected if I called to check on the availability of the screen. Rather, the entire list of service center numbers available on Xiaomi Mi web site http://www.mi.com/in/ for the Delhi city is either not functional or is never answered. Even their Hot-line number,[protected] available on their website never connected.

Then I connected to Mi through their Online Chat Support, and informed that the screen of my handset is broken and then I was informed that they have a service as PickMi, in which they will pick and drop the handset from and to my place and also do the needful repair on payment basis. Like this whole service of pick and drop and repair is paid. Also said the entire process will take around 10-15 days. I agreed to the terms and conditions of the service and initiated the process of pick-up by FedEx Express by making the initial payment of Rs. 189.00 (Rupees One hundred and Eighty-nine only) on 11th of May, 2016. After the payment, the FedEx guy came and picked my handset. Then the Xiaomi Mi people mailed on 17th May, 2016 me to pay Rs. 4540.00 for the repair required (with the below given breakup detail for payment)

Parts + Other Charges Part Code Amount (Rs.)*
X9-TP-BOEN_LCD-SHARP [protected] 4139.00
Logistic Charges : 0.00
Service Charges : 290.00
Bank Charges (2.5%) : 111.00
TOTAL ESTIMATE : 4540.00

I paid Rs. 4540.00 (Rupees Four thousand five hundred and forty only) online on 18th May, 2016 and received a payment confirmation mail from Xiaomi Mi.

I contacted them for the status of my handset via mail, I never received any revert. I then contacted Xiaomi Mi on their Online Chat Support service around 26th May 2016 and the representative said that I will receive a mail on the status, which I never did till date (31st May 2016). I have been contacting them on Chat support everyday miserably but they just reply me to wait for some more time. I am not given any exact date and time. I am being mentally harassed. As for work purpose I travel, it is getting really difficult for me to travel without a phone. All my work related important data were in phone (I cannot create back-up as the screen went non-functional). I am without a phone since almost one and a half month (45 days) now. And, Xiaomi Mi people are still non-responsive about it.

Xiaomi Mi is not providing any information. Their after sales service is pathetic. If the screen is not available, they should internally transfer all data from my phone and provide me with a new handset at least. Why should I suffer if their product buy-plan and logistics are not proper. Xiaomi Mi has made me feel miserable and this is a case of mental harassment.