Xiaomi — Xiaomi mobile phone mi4 64gb submitted on 29th february 2016 in working condition

Address:	New Delhi, Delhi, 110084
Website:	www.mi.com/in/service/online

My name is shiju
My phone number is [protected]

Dear all

I've submitted my phone in working condition mi4 64gb worth rs.20.000 on 29th feb 2016 for repair only hang icon issue

1. Only hang and display problem was there, then on 10th march they told me motherboard will change and part is not available/ arrived yet

2. My phone is under warranty till june 2016, it took 1 month, after whole m/o march they sent a motherboard on april, which was faulty (Not working), which went back to bangalore, on 2nd week of april, they sent a 16gb motherboard in a 64gb box, and installed it and called me on 16th april to collect my mi4 64gb

3. I checked the phone and asked the technician, how can he install a 16gb instead of 64gb, he tried to convince me to take 16gb board as now it will take 25 days delay more if not. (Made a fool out of me in customer service center in front of other customers)

4. I checked the phone body and found that the back cover is also not familiar that means it was not my phone body, i asked the person at counter he said, smiling we have changed your back cover also may be) i refused to take it and they provided me a new job sheet and closed the old job sheet which was not even acceptable. (Totally not my set at all)

5. I've made so many phone calls in [protected] xiaomi mi customer support | india
http://www.mi.com/in/service/online/
Also there chat team disconnects me withing 1 sec of reply to avoid me

I had called 100 times to this number and had conversation with
Hena
Ajay
Sachin
Sneha
Rahul
Akbar
Shruti
Arvind
Vijay
Executives etc

Also rahul (Floor supervisor), mrs. Yogita (Assistant manager) mr. Ram krishan (Floor super visor), mr. Amit (Assistant manager) and mr. Atul (Senior supervisor/assistant manager)

I asked so many time regarding the reason for delay of my motherboard and requested to speak with or arrange a phone calls from amit and atul, which they refused and never called me back

Each time i call them, they all say same thing we have forwarded your request and they refuse to tell any details, puts my call on hold come back with same reason that seniors are busy amit/atul is busy they will call back which i want like, they ask me to call service center/ or arrange a call for them to service center (Irresponsible behaviors)

1. Will my warranty gets extended (Refused by amit and atul / not possible)

2. Whats the status of my motherboard and phone. Kindly contact your sales team, im on hold (They said they cant tell that) cant contact sales team

3. Why faulty or why did 16gb sent instead of 64gb (No answer/ sorry for the inconvenience caused)

4. I asked them if display changed/ and motherboard will also change/ entire phone is dead already..Instead is there any way they can give me a new phone, or any authorized person whom they can discuss if the warranty can be extended as this is the big mistake from there side, (Refused again to provide me any details)

5. Requested phone call from tech support team so many times (Never called me)

6. Service center (Kamla nagar [protected]) they do not pic calls, when they do they tell me/ order me do not call us, we will call you, refuse to provide status update for my phone.

I have all the phone calls recordings as a proof.
I request a total refund of my money / or a new phone, they tried to fool me after installing a 16gb board and thought i will not know it, may be not a technical guy who can easily be fooled, they refused to have proper conversation and refuse to give any details for my submitted product, which i found unfair and fraud.

Kindly help me though this
1. Attaching the phone calls recordings
2.Invoice copy
3. Submitted phone job sheet of service center

Thanks & regards
Shiju