[Resolved] Xolo — Deposited phone not received back from xolo service centre | |||||
I bought the xolo phone in[protected] from flipkart and in 2016 may i deposited the phone in their service centre for repairing and then after few days that centre was closed and i was out of station.. When i returned back i contacted the centre and i found that the centre was closed. Now when i contacted customer care, their representatives are telling me that we cannot help you in this regard as you have lost the receipt... Then they asked me if i could tell them the imei number then they could help me but after telling them the number they told me we cannot help you because our records are telling that phone has been delivered to the customer. Without any proper evidence and without any of my signature that i have recieved the product they are simply making fraud and not delivering back my phone. Name of the phone was xolo lt900 (Black), price 7000 rs, imei number - [protected], invoice number - krg/1356/15-16 I also have call recordings of all the conversations i had with xolo customer care representative. Kindly look into this matter as early as possible, as i am a student and i have spent my hard earned money on this phone. Regards Priyanka gupta Contact number - [protected] E-mail id - [protected]@gmail.com Was this information helpful? | |||||
Dec 30, 2016 Complaint marked as Resolved Xolo customer support has been notified about the posted complaint. Verified Support Nov 28, 2016 Xolo Customer Care's response Dear Ms. Priyanka, Greetings for the Day! We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone. As per our telephonic conversation and conference call with service centre, we would like inform you that our service centre address has been changed so request you to kindly visit to in new address which we have provided you and we glad to inform you that your device is ready. Kindly collect your device from the Service centre. For further assistance feel free to call us to on[protected], from 10:00 AM to 7:00 PM (Mon – Sun). Regards, Satyaveer Yadav XOLO Care [protected]@xolo.in www.xolo.in | |||||
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Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
In response to your concern, we would request you to kindly revert with your contact number, city and state name so that we can communicate to you and assist you better in this regard.
For further assistance feel free to call us on 1860-200-7500, from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
XOLO Care
[email protected]
www.xolo.in