May 18, 2017 Complaint marked as Resolved This complaint is not resolved. This company is fraudulent. Xolo customer support has been notified about the posted complaint. Feb 01, 2017 Updated by flameofthenorth Still no reply.
Verified Support Feb 08, 2017 Xolo Customer Care's response Dear Flameofthenorth,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
In response to your query, we would request you to kindly revert with your contact number, city and state name so that we can communicate to you and assist you better in this regard.
For further assistance feel free to call us on[protected], from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
[protected]@xolo.in
XOLO Care
www.XOLO.in
Feb 17, 2017 Updated by flameofthenorth Dear Satyaveer,
Thank you for your response. I am unable to call, as I have now relocated outside of India. As mentioned in my email, I returned a Integra Note tablet to your Noida service centre 12 months ago, and received no further information or reply. I just want my tablet returned.
My PREVIOUS address : Apt 1404, Tower 14, Valle View Estate, Gurgaon-Faridabad Road, Gurgaon, India 122003
My NOW address: 55a Robin Brooke Drive, Flat Bush, Manakau City, Auckland, New Zealand 2019
With thanks again, and looking forward to giving Xolo a 5 star service rating and recommendations,
Michael
Feb 17, 2017 Updated by flameofthenorth *Tegra Note
Verified Support Feb 24, 2017 Xolo Customer Care's response Dear Flameofthenorth,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
In response to your query, we would request you to kindly revert with your contact number, device IMEI number so that we can communicate to you and assist you better in this regard.
For further assistance feel free to call us on[protected], from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
[protected]@xolo.in
XOLO Care
www.XOLO.in
Feb 27, 2017 Updated by flameofthenorth Dear Satyaveer,
Namaste. I did not make note of my device IMEI or serial number (It is a Tegra Note tablet and would not have IMEI number) as I believed Xolo to be a reputable and capable company that could be trusted to service, repair or replace my device within a short time period and return it to me. I did not expect to have to wait for almost a year for a response from your company. I have repeatedly supplied you with my current address for you to return my device, or a replacement to me. I am a schoolteacher, and the device was a key tool in my teaching of students of all ages.
My address again. 55A Robin Brooke Drive, Flat Bush, Manukau City, New Zealand, 2016
Your in good faith,
Michael
Mar 02, 2017 Updated by flameofthenorth Before I left India I bought a Micromax Canvas Laptab. I am a reviewer on Amazon and consistently give positive reviews and advice about the device. I would like to do the same for your product and service.
Mar 06, 2017 Updated by flameofthenorth Well, at least I did get a response, which was more than I got from xolo's own customer support website. Satyaveer is probably just employed to redirect people to the phone lines so that the complaints here are shut down and Xolo looks half decent. I continue to pray for both him and Xolo, and I also pray to get through to someone who can get out of their chair, go to the pile of stuff they must have at Noida, find my tablet, repair it and send it back to me.
Amen.
Mar 16, 2017 Updated by flameofthenorth Still praying...
Verified Support Mar 20, 2017 Xolo Customer Care's response Dear Flameofthenorth,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
In response to your concern, we would request you to kindly share your contact number, so that we can communicate to you and assist you better in this regard.
For further assistance feel free to call us on[protected], from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
[protected]@xolo.in
XOLO Care
www.XOLO.in
Mar 30, 2017 Updated by flameofthenorth I do not know what else there is to say to you or Xolo that has not been outlined already, Satyaveer. I appreciate you reply but the heart of the matter is that I returned the Nvidia Tegra Note to your service centre in Noida over twelve months ago, trusting Xolo to repair or replace the unit as per the twelve month warranty.
Best regards
Michael
Apr 22, 2017 Updated by flameofthenorth What shame. This week I had the opportunity to pitch an idea for technology in education at the New Zealand Google in Education summit here in Auckland. I could have been putting Xolo Android devices in the global technology in schools map. What a bunch of jokers.
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Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
In response to your concern, we would request you to kindly share your contact number, so that we can communicate to you and assist you better in this regard.
For further assistance feel free to call us on 1860-200-7500, from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
[email protected]
XOLO Care
www.XOLO.in