[Resolved] Y-Axis — Fraud services | |||||
Hi, My name is jai kishan jaiswal. I am a software engineer having an experience of 4 years. Due to low pay scale i was desperately trying to get job in abroad. One day i have searched in internet and i have got yaxis abroad job consultant. When i went there i met a lady mrs nusrat zaman she was my counselor in y-axis kolkata branch. She told me that if i will be be able to spend 90000inr then i can get job in hongkong. She explained me all the process for hongkong visa. I was 100 % sure that i can clear all process except funding of 7 lakhs in my account. She told me that she will manage an agent who will lend me 7 lakhs in interest. She gave me hope that if i will be able to manage 45000 then i will be able to get job in abroad. After giving money they forward my case in another department. I sent my documents and gave ielts exam for only abroad job. After few months they asked me for 7 lakh funding amount but i was not able to manage so i asked nusrat mam to manage 7 lakh through any agents. She have also tried a lot but she couldn't able to manage. I chased them for around 2 and a half year. She was like my mom but she did nothing. I trusted her but she was continuously finding reason to get rid of me. Then she asked me to convert this service into another service from hongkong job to singapore or saudi arabia job. I told her i am not interested for middle east i will go for singapore. I asked her several time that is it confirm that i will get job, she said "yes, many peoples get job through yaxis. Now y-axis coordinators collected my information made a cv and posted it in few job portals in singapore. I didn't get any positive response or interview schedule. Now she is saying we did our job what to do if you are not getting any job? I am feeling helpless they took 45000 inr and did few mails without any effective output. I have a loss of 45000 inr + 9000 inr for ielts + 3000 inr phone call + 3 years of time and output is absolutely zero. Please suggest me what to do. If i will do any case i need to leave job and run after them. Everyday my family are asking me when i will go abroad and i am speechless. I trusted a 45 years old lady and she did fraud to me. When they can't understand the requirement of people why they take money for their incentive, commission and salary. I need a job in abroad or refund as soon as possible. Was this information helpful? | |||||
Oct 24, 2016 Complaint marked as Resolved Y-Axis Overseas Careers customer support has been notified about the posted complaint. Verified Support Apr 18, 2016 Y-Axis Overseas Careers Customer Care's response Dear Readers, Greetings from Y-Axis! Almost everything that humans did earlier manually is now automated. Right from shopping to banking and bill payments, a plenty of things are now digital. This also includes customer reviews that assist online buyers to make a buy or not-to-buy decision with ease. So as is the rule now, Y-Axis reviews are also flooded across the Internet. Some good and few bad ones making it a confusing turf for the aspiring migrants to decide. However, over the years, our success for each and every client has given us a boost and let us grow immensely. The negative reviews of course help us improve our processes and systems time and again. There are more success stories related to immigration, visas, job search, and resume writing at Y-Axis Overseas Careers, than with any other company in the industry. Please refer to the link below to check our success stories and clients feedback. http://customerreviews.blogs.y-axis.com/ https://www.youtube.com/user/yaxisvideos Thanks & Regards, Client Relationship Officer Y-Axis Overseas Careers Verified Support Apr 18, 2016 Y-Axis Overseas Careers Customer Care's response Dear Readers This is an official reply from Y-Axis. We take pride in stating that Y-Axis has become one of largest and fastest immigration consulting companies in the world and India's No. 1 Overseas Career Consultant only because of our service and success of 1000s of cases. Since being established in 16 years ago in 1999 we have grown to over 20 company owned offices in India and abroad with 600+ employees who love their job. Y-Axis offers career counselling advice & processing for those who want to work study visit migrate or invest overseas. Due to our high volume of inquiries and cases it is natural that we will have some unsatisfied customers. When you deal with 10 customers 1 will be unhappy of 100 customers 10 will be unhappy and so on. And Y-Axis deals with 1000s of customers. The business of visa documentation is complex and there may be hiccups during the process. Y-Axis tries its very best to resolve any issues faced during the process. This is why 50% of our business comes from referrals and word of mouth only. On the other hand there are a few clients who sign up with Y-Axis and wish to withdraw during the process - due to their own personal reasons. And they expect a refund even after full or partial service is provided. Y-Axis does not entertain these requests. There are also customers who get rejected and do not succeed after the process. They too expect a refund and this is rejected by Y-Axis. Y-Axis does not guarantee or promise a visa or a job. Our deliverable are very clear. Most complaints about Y-Axis are written by the above type of customers only. Y-Axis signs a legal agreement with the customer before taking him/her on. The terms of the agreement are very clear and mentioned in black and white. Y-Axis invests in research development technology and other factors to enhance our process. There is a cost to all of this and it is not free. So in cases of the above Y-Axis refuses a refund and the customer goes online to post it. Smaller competing firms who cannot compete with Y-Axis on any other basis get their employees to post false complaints in an attempt to tarnish Y-Axis' reputation. Employees who are terminated from Y-Axis due to fixing documents or indulging in fraud also post false reviews because they have been let go off immediately. We are REAL company with real people processes systems and also real problems. We do not pay online portals to take off bad reviews. Neither do we pay for SEO services to ensure that bad reviews do not come up on sites like this or do not come up in search engines. So you will see bad reviews about us. Do not get carried away by lies and exaggeration. We request you to email us. If your problem is genuine and your request is reasonable we will do our best to resolve it. We pride ourselves on being a customer centric company. And we want you to go back happy & send us referrals. So do contact us in case of a genuine issue. Y-Axis is the best in the business. Our success speaks volumes about our business. Clients are loyal and referrals are many. We thrive on being a clean company whose has been entrusted with the job of helping people get a career path and a better life. We advise that you go to our website http://www.y-axis.com or visit one of our offices to see true success stories. Please realize when you get Y-Axis on your side you get the best career consultant on your side. What you need to consider is our experienced staff many of whom have been with us for 10-15 years a comprehensive solution that studies all aspects of our profile and your spouse - no other company in the world understand overseas careers like we do as on a daily basis we have the pulse of the immigration and visas world; transparency in the transaction as we have a clear black and white agreement. Our prices are fixed and don't change based on individual bargaining skills. Our valuable counselling is free. We don't take up a case if there is a no chance of success. Did you know that our own Sales Consultants can't take up a case until they get a positive evaluation from the Evaluation Consultant who operate independently without bias? Don't let your dreams get waylaid by false propaganda sales talk and petty discounts. Choose to go with the consultant who created 1000s of success stories. Our office details are available at www.y-axis.com. You may also email [protected]@y-axis.com Thanks & Regards, Client Relationship Officer Y-Axis Overseas Careers | |||||
 6 Comments | |||||
Comments
Today, Nusrat mam fixed a meeting with Kolkata Branch Mananger. I have discussed my issues and he was listened to me and asked me to email all to Nusrat Mam. He is a gentleman and very polite in nature. He understood my problem and consoled me that he will find a way.
Reply
I believed on her so I have signed all documents. I was seeking for an abroad job and she knew my requirement. I was not interested for any kind of service. She told me that you will get job in abroad so I did whatever she told me. Even she assured that she can arrange fund for me. Please stop giving fake hope when it is not in your hand. You guys have lost nothing and I have lost around 55K and two and half year of time. Please try to think how people manage this amount of money to fulfill their dream. After spending lots of money and time I don't have any positive result. Keep aside your policies and clause just think a bit about your customer. Your business will run because of customer not for policies. I need a positive result not an explanation. I have paid I need something in return.
How could you say that "It is you who could not provide the funds statement on time.". At the time of registration I made this clear that I won't be able to manage this fund. Nusrat mam assured me that she will help me.
How ridiculous is this? At the time of taking money you guys were so sweet and buttery. Now you don't have time to reply me. I need a result how long should I wait? Please give me a conclusion don't stretch this matter so long.
How ridiculous is this? At the time of taking money you guys were so sweet and buttery. Now you don't have time to reply me. I need a result how long should I wait? Please give me a conclusion don't stretch this matter so long.
Issue is not resolved and nobody is replying.
Y-Axis Overseas Careers Customer Care's response, Sep 1, 2016
Verified Support
Dear Mr. Jai Kishan,
This is an official response from Y-Axis Client Relationship Department.
We understand that you are not satisfied with the service rendered by Y-Axis and as a result you have raised your concern in this forum.
As per our records, you had entered into a Service Level Agreement with us on 15/2/2013 towards HK-Hongkong-Full Service. Upon review of your case, I can see that we have met the deliverables promised like issuing check list, assisting on the sample documents etc., and were looking forward to collate and produce those to the assessing authority for a successful outcome. It is you who could not provide the funds statement on time. As per your request our Immigration Consultant had tried to help you in acquiring the funds required to be shown in the bank statement as per the requirement of the embassy. I would like to make it clear that it is not a deliverable of Y Axis and Nusrat, your Immigration Consultant had tried to help you out of GOODWILL, solely as a Customer Service Gesture. The agreement which was explained, read and then signed by you clearly states that there is no such clause mentioned that we are liable to help you in that regard. Also, please be informed that all our clientele are being served from Y Axis National Processing Centre located in Hyderabad and it is mentioned in the agreement under "1. SUPPLY OF SERVICE".
Our record also says that you have withdrawn / opted out of Honkong QMAS Visa services and were looking for conversion options to other countries as you were looking for a job overseas. We obliged and agreed to convert the consultation fee to couple of services : JAS-Smart Applicant Service (SAS) Any 1 City for Singapore and JAS-Y-Slide Share; considering your case as an exception, even though there was absolutely no lapse from our end.
Upon review of your case, I understand that your Resume Marketing Service for Singapore has been completed and account details have been handed over to you for your reference. Further, I understand that you have raised a concern towards Resume Marketing Service deliverable due to lack of response/ interview from the employers.
In regard to the same context, I would like to clarify that our Resume Marketing Service is not similar as placement abroad assurance, though we have a dedicated staffing team in place and as default, if there’s any suitable opening for any of our clients, we forward their resume to the team for consideration. During the Resume Marketing Service our consultant would forward your resume to the essential employer database (for the selected country) and also apply to open jobs (online) which would be posted by employers on popular job portals so that your resume is kept in their database and the employers will revert as and when there is an opportunity available with them. Kindly keep a track on the account and revert to the email alerts received from the employers.
Please be informed that Y-Axis does not provide any commitment on certain number of leads or assured interview calls. Resume marketing response is totally at the discretion of employers and available requirement during that point of time. Our resume marketing deliverables were clearly explained by our Counselor at the initial counseling stage and upon signup you have signed a legal agreement which also narrates the resume marketing service deliverable, duration of resume marketing, refund scope and many other important clauses. However, we do always give honest try to extend our services so that our clients can be happy.
We are a customer centric organization and value all our clients and ensure professional services throughout all our existing processes. We thrive on being a clean company whose has been entrusted with the job of helping people get a career path and a better life. We advise that you go to our website http://www.y-axis.com or visit one of our offices to see true success stories.
Anticipating your patience and understanding.
Thanks and Regards,
Client Relationship Officer
Y-Axis Overseas Careers
This is an official response from Y-Axis Client Relationship Department.
We understand that you are not satisfied with the service rendered by Y-Axis and as a result you have raised your concern in this forum.
As per our records, you had entered into a Service Level Agreement with us on 15/2/2013 towards HK-Hongkong-Full Service. Upon review of your case, I can see that we have met the deliverables promised like issuing check list, assisting on the sample documents etc., and were looking forward to collate and produce those to the assessing authority for a successful outcome. It is you who could not provide the funds statement on time. As per your request our Immigration Consultant had tried to help you in acquiring the funds required to be shown in the bank statement as per the requirement of the embassy. I would like to make it clear that it is not a deliverable of Y Axis and Nusrat, your Immigration Consultant had tried to help you out of GOODWILL, solely as a Customer Service Gesture. The agreement which was explained, read and then signed by you clearly states that there is no such clause mentioned that we are liable to help you in that regard. Also, please be informed that all our clientele are being served from Y Axis National Processing Centre located in Hyderabad and it is mentioned in the agreement under "1. SUPPLY OF SERVICE".
Our record also says that you have withdrawn / opted out of Honkong QMAS Visa services and were looking for conversion options to other countries as you were looking for a job overseas. We obliged and agreed to convert the consultation fee to couple of services : JAS-Smart Applicant Service (SAS) Any 1 City for Singapore and JAS-Y-Slide Share; considering your case as an exception, even though there was absolutely no lapse from our end.
Upon review of your case, I understand that your Resume Marketing Service for Singapore has been completed and account details have been handed over to you for your reference. Further, I understand that you have raised a concern towards Resume Marketing Service deliverable due to lack of response/ interview from the employers.
In regard to the same context, I would like to clarify that our Resume Marketing Service is not similar as placement abroad assurance, though we have a dedicated staffing team in place and as default, if there’s any suitable opening for any of our clients, we forward their resume to the team for consideration. During the Resume Marketing Service our consultant would forward your resume to the essential employer database (for the selected country) and also apply to open jobs (online) which would be posted by employers on popular job portals so that your resume is kept in their database and the employers will revert as and when there is an opportunity available with them. Kindly keep a track on the account and revert to the email alerts received from the employers.
Please be informed that Y-Axis does not provide any commitment on certain number of leads or assured interview calls. Resume marketing response is totally at the discretion of employers and available requirement during that point of time. Our resume marketing deliverables were clearly explained by our Counselor at the initial counseling stage and upon signup you have signed a legal agreement which also narrates the resume marketing service deliverable, duration of resume marketing, refund scope and many other important clauses. However, we do always give honest try to extend our services so that our clients can be happy.
We are a customer centric organization and value all our clients and ensure professional services throughout all our existing processes. We thrive on being a clean company whose has been entrusted with the job of helping people get a career path and a better life. We advise that you go to our website http://www.y-axis.com or visit one of our offices to see true success stories.
Anticipating your patience and understanding.
Thanks and Regards,
Client Relationship Officer
Y-Axis Overseas Careers
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