[Resolved] Y-Axis Overseas Careers — misguided for education in abroad

786malik

from New Delhi, Delhi

Aug 23, 2018

Address: New Delhi, Delhi

Sir/mam,
As per the conversation i, lakshya tomar have enrolled for the process to study in germany. I had words several time with your colleague (Ritu kumari) y-axis new delhi branch (Connaught place) regarding the process to study in germany they told me to do two things which is the only mandatory for enroll in the germany college as are ; need c1 or c2 language of germany and ielts band 6.5 these are the two thing required for enroll. We want to enroll in the public funding university where the tuition fees is free as per the german government rule and the other way we already know how, to get the admission in private college that we cant afford because there is more funding so, your colleague guide us wrong and all other option which i, have in india are already closed due to your wrong guidance i, have lost my one year as, we know time is the money and stand for value but now i, do not have any other way to do my further study anywhere in country or abroad. My request from you is that please refund my whole amount which i, have submitted to y axis. The amount i, have paid to y axis is 37, 612 rs on 17 may 2018. I am calling her (Ritu kumari) from last 1 month but she is not picking my phone, she is ignoring my phone and she misguided me for germany education process. Kindly provide it as soon as possible so that i, can pay it to institute where i, can take my tuition for next year college attempt. See if you can not refund my money which i have paid you then i have to go ahead and file a rti, mail to education minister and prime minister office as well. Looking forward to hear from you soon.

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Aug 23, 2018

Complaint marked as Resolved

Yes I spoke to Miss Swati, she is Assistant Manager of Y-Axis branch and she is ready to pay me back my whole amount which I have paid them. This consumer complaint really helped me. Thank you so much for that and Thank you so much Miss Swati.

Y-Axis Overseas Careers customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2018

Y-Axis Overseas Careers Customer Care's response Dear Malik/Lakshya Tomar,

Thank you for letting us know your concerns in detail. We regret the inconvenience caused.

Our client relationship department has already discussed on the case with you and we are willing to do the needful. Our intention is only to provide you with the best possible solution.

Y-Axis is an extremely professional and transparent company hence all the refund clauses are mentioned at time of sign up . We have more than 1 lakh customers, for each client of ours, we have always given the best guidance and consultation . However Y-Axis does not have any control over authorities rules /criteria or decision .

As per our telephonic conversation your refund request has been approved and Y-Axis agreed and proceed refund on exceptional grounds .
We shall do the needful and will keep you posted on the same. We are a customer centric organization and value all our clients and ensure professional services throughout all our existing processes.

At any stage of the process your concerns are important to us and shall be resolve with valid solution.

You patience and understanding during this period is highly appreciated.

We wish you all best for your future endeavors.

Regards
Y-Axis Client Relationship Department .