Y-Axis Overseas Careers — Non application / handling of my profile by Y AXIS , After taking fee of 78,000 from me

Address: Hyderabad

I had applied to Y AXIS for Canada immigration and paid 80, 000 approx in 2019, upto now I ve not got any movement in my file, some few months back i had got the country changed to Germany but they never told me that my education background is not fit for Germany as I am not from STEM, also i don't have any German language certification, so i insisted them to take me back to Canada as my profile in WEA is still active and i have time they refused stating that they have my voice recording and agreement to prove that, they are not being humane and exploiting the situation of me being a customer, now they are asking me to pay the entire fee again for their business benefits, i have taken a loan to pay this consultancy and all is in vain . Since the agreement has been signed once you pay them there is no room for refund and they exploit ..have seen many videos and customers struggling with these misguiding agencies

My e mail id is [protected]@yahoo.co.in

Please help