[Resolved]  Yaantra — regarding fake repair of my phone

Address:Shivajinagar nagar pune, Pune, Maharashtra, 411016

I am aahan gupta, my request id of yaantra is - 220589. My phone was dead and they told there is problem of power ic, so it was clear that by replacing power ic the phone will be in working condition but yaantra told if you want to retain data then we have to repair it by changing power ic and it will cost 1500, if you dont want your data then it will cost 800 we will turn it on by software, i mean what rubbish they were talking if problem is of hardware as mentioned by them then how can it be solved by software, then i understood that they are planning to loot me in the name of apple iphone, worst experience, i will never recommend anyone to yaantra i can easily get it repaired from outside in 300 rupees, i want that they charged me basic 100 rupees for repairing i paid that and i want that they repair my phone on that amount only while retaining all data of phone
Was this information helpful?
No (0)
Yes (0)
May 28, 2019
Complaint marked as Resolved 
Yaantra customer support has been notified about the posted complaint.
Verified Support
Apr 25, 2019
Yaantra Customer Care's response
We tried our best to repair his device but issues in his device were not repairable. We have updated cost to customer for part replacement but customer not agreed for the same. So we have deliver the device in not repaired condition as per customer request.
Complaint comments 

Comments

How is this possible that the phone can be repaired by software for 800 rupees if i don't need any data, and if i want my data then i have to pay 1500 and you will repair phone by hardware. If the phone can be repaired by software then what's the need of hardware also you all quoted 99 rs repair or refund so what was that amount you took for

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Yaantra
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    62%
    Complaints
    249
    Pending
    19
    Resolved
    148
    Yaantra Phone
    +91 72 9006 4542
    +91 11 6001 2600
    Yaantra Address
    33/33 A, Ramaroad, Kirti Nagar, New Delhi, Delhi, India - 110015
    View all Yaantra contact information