[Resolved]  Yaantra — service delay and unprofessional attitude

Address:

Symbiosis Institute Of Management Studies, Range Hill Road, Pune, Maharashtra, 411020

So i Submitted my Redmi note 4 on 23rd of Feb. Got no response till 25th. On 25th a lady calls just to tell that they have received my phone. On 26th, no response from the team. I called and their response was that it is under repair. On 27th I called again in the morning. Status same. On 27th afternoon, got a call from the lady telling the need for certain parts replacment. I agreed. A charge of 1470 rs (Apart from RS 150 service charge). On 28th, now i was loosing my patience. I called . The lady who recieved the phone told me that there's a connectivity issue with my phone. I denied because it wasnt there for sure, i knew. She had enough audacity to frame me for the issue. She said" Sir humne thodi check kiya tha pehle, ho sakta hai pehle se hi ho.. aapne bataya nahi hoga." I mean, I am paying to get my phone repaired. Why would i lie ?? It's me who want to get the phone repaired. I asked her to let me talk to the engineer. I firmly said that there was no issue and i can prove it. To which the engineer agreed and my phone was delivered by 28th feb evening. Do not go for repairs from this website. Its literally unreliable. Also, very unprofessional. They took 6 days for the job that can be done by a local repair guy in a day.
What's ur USP guys?? come-on it's 2019. You take 6 days to repair my phone?? Where's ur supply chain optimisation?? Where's your customer relationship management? Where's your service recovery? If this is your business model. There arent any chances that it might sustain