[Resolved] Yatra.com — fraudulent conversion of cash to 1 day validity coupons | |||
Dear Team, On 3rd June 2019, I booked a ticket from Kolkata to Ahmedabad (for 11th June 2019) on the Yatra portal by paying INR 3940 from the card and 2500 via yatra voucher. It was on 9th June 2019 that I wanted to reschedule the flight to 14th June 2019. Upon processing with the reschedule request, I was displayed a screen asking me to pay INR 4360 for processing the reschedule. I paid the same immediately, but to my surprise, my account was debited by INR 6860 instead of INR 4360 as shown on the payment screen. I immediately had a word with Yatra executive at around 2.30 pm wherein I was informed that there was a TECHNICAL GLITCH at their end and that my excess deduction of INR 2500 will be refunded within 2-3 working days in my bank account. Today on 17th June, after the passage of 8 days, when I did not receive any refund, I checked with the yatra executives again. To my utter surprise, they responded saying the refund has been processed as a coupon which comes with 1-day expiry and has already expired and we cannot do anything now. This to me is a complete fraud. Due to their TECHNICAL GLITCH, I was charged exactly 2500 extra and the refund was in form of the coupon though the payment was from the account. If this continues, they can dupe people of any amount and then transfer to one-day validity coupons as per their convenience. Please look into the matter urgently and request you to take immediate remedial action and save my INR 2500, please. Was this information helpful? | |||
Jul 22, 2019 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Jun 17, 2019 Yatra Online / YatraTrip.in Customer Care's response Dear Shruti, Greeting from Yatra.com! We regret the inconvenience you faced. Request to kindly share your Yatra booking number for us to check and assist you. We are not able to get any details with the shared screenshot. Regards Yatra Care Verified Support Jun 18, 2019 Yatra Online / YatraTrip.in Customer Care's response Dear Shruti, Greetings, from Yatra.com! This is with reference to your email regarding the refund under the reference number[protected]. We apologize for the inconvenience you have gone through. We are getting this checked with our respective team & would respond to you at the earliest. Request your patience in the interim. Best Regards, Yatra Care Verified Support Jun 21, 2019 Yatra Online / YatraTrip.in Customer Care's response Dear Shruti, Greetings, from Yatra.com! This is with reference to your email regarding the refund under the reference number[protected]. We would like to inform you that your refund of INR 2500.00 has been processed from our end into your bank account through which you have made the payment. Please note, Yatra takes only 24hrs to process the refund, Further, if the payment was made through Private sector bank then it will take 2-3 working days & if the payment was made through Public sector bank then it will take up to 7 working days to reflect the credit into your account. Regards, Yatra Care | |||
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