[Resolved] Yatra.com — refund issue need to clarify | |||||
Hey... I have created my new yatra a/c today i. E. On 05/08/2018 for railway booking. So 12:11 my booking was done for 3 passengers for kancahjunga express from guwahati to njp on 13 august but for some reason i had to cancel but before that when i paid the amount through my debit card within secons the money was deducted from my account rs 2070 but their was no confirmation mail or message that my booking is successfully confirmed. I cancelled my booking and i got a, message It was written that" refund and request for yatra booking reference no [protected] has been processed in 9 sec. Your refund transaction id for a refund of rs2070 is... After that at5:00p. M i tried to track my refund status but it was showing nothing i put myreference no. And email and clicked submit but nothing is happening. So i want to know will i get my refund?... If yes then when and how will i find it or there will be no refund and it will be a fraud case? Was this information helpful? | |||||
Sep 8, 2018 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Aug 05, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Customer, Regret the inconvenience you have gone through. Request you to please share us your registered email ID and amount charged to enable us to assist you. Thanks, Yatra care. Verified Support Aug 07, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Ms. Sehgal, Regret the inconvenience caused to you. The refund of INR 2070.00 has been initiated from our end Yatra.com takes 24 hrs to initiate the refund. If payment has been made by a private bank, it will reflect in the same account within 48 working hours and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account. Thanks, Yatra Care. | |||||
 2 Comments | |||||
Comments
I am Sidharth Sridhar. While booking the train tickets from yatra.com, an amount of Rs. 106/- was deducted from my account but ticket was not booked. The transaction reference number is INB/[protected]/YATRA ONLINE PVT LTD. Kindly issue the refund at the earliest.
Yatra Online / YatraTrip.in Customer Care's response, Aug 10, 2018
Verified Support
Dear Customer,
Regret the inconvenience caused. We request you to please share your email address used for the booking for us to locate the transaction.
Thanks,
Yatra Care
Regret the inconvenience caused. We request you to please share your email address used for the booking for us to locate the transaction.
Thanks,
Yatra Care
Yatra Online / YatraTrip.in Customer Care's response, Aug 19, 2018
Verified Support
Dear Customer,
Regret the inconvenience caused. We request you to please share your email address used for the booking for us to locate the transaction.
Thanks,
Yatra Care
Regret the inconvenience caused. We request you to please share your email address used for the booking for us to locate the transaction.
Thanks,
Yatra Care
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Regret the inconvenience caused. We request you to please share your email address used for the booking for us to locate the transaction.
Thanks,
Yatra Care