[Resolved] Yatra — I got less refund through yatra. | |||
I cancelled the flight ticket. Indigo refunded 731 rupee as refund. But yatra refunded only 231. They are saying 400 as service charge and 100 as promo. This was not conveyed while booking flight Below i copied the mail details which i got from yatra. Yatra.com 3:06 pm (13 minutes ago) To me Dear mr palaniyappan, Greetings from yatra.com! This is with reference to your email dated 11/02/2019, regarding the cancellation, under yatra reference number[protected]. We would like to inform you that the cancellation charges mention as per below. Airline penalty (Per passenger per sector)-2950 Yatra service fee (Per passenger per sector)-400 Promotional discount :- 100 Refund amount :-231 Please note, there are few components like convenience fee, insurance, promo discount etc., which are non refundable component Please do not amend the subject line while replying. Regards, team yatra Direct no: Yatra | 6th floor tower d, unitech cyber park, sec 39, gurgaon, haryana – 122002 Was this information helpful? | |||
Mar 21, 2019 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Feb 11, 2019 Yatra Online / YatraTrip.in Customer Care's response Dear Customer, Greetings from Yatra.com! This is with reference to your concern regarding the cancellation/Refund under the reference number[protected]. This is to inform you that we have checked the booking details / Cancellation charges which was applied on your ticket and found that refund of INR 231.00 is the correct refund. We always share information with our customer related to the cancellation. Please refer the E-ticket, on which all these details are mentioned. The email which our team has shared with you is mentioning the correct details. After deducting the below mentioned charges, refund has been processed form our end. Airline Penalty (Per Passenger Per Sector)-2950 Yatra Service Fee (Per Passenger Per Sector)-400 Promotional discount :- 100 Refund Amount :-231 Please note, there are few components like Convenience Fee, Insurance, Promo Discount etc., which are Non Refundable component Regards, Yatra Care | |||
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+91 95 5580 0800 [Customer Support]
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1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
Customer has not asked for any discount.
Customer has paid the amount after deduction of the promotional discount Rs.100/-
Indigo Airline Service has refunded 731 rupees to YATRA.
YATRA is not paying the discount money Rs100/- to Indigo.
Then on what basis YATRA is deducting Rs100/- from the customer ?
If you purchase an item costing 500 rupees from a shop with a discount of 100 rupees (Paid -400 rupees)
And return the item to shop keeper then how much amount he should be refunded ?
Is it Rs400/- or Rs300/- ?