Yatra Online / Yatratrip.in — airline initiated my credit shell refund but yatra did not process and no proper response over mail. | |||
I have booked ticket for domesticc travel date 16-april-2020 but airline has cancelled the flight due to covid-19 restrictions. I have contacted airlines indigo and requested to refund my credit shell amount back to my account. They have agreed and initiated refund on 27-april 2020. I have got confirmation mail from indigo that refund amount to travel agent yatra and they asked me to contact travel agent to get back the refund. Now, am trying to contact yatra support thru mail from past 12 days. But no proper response from team. I am not getting any info regarding refund process. But indigo confirmed money is with agent account. Please help as its a huge amount at this point of time. Its my first flight booking experience. Was this information helpful? | |||
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Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support May 10, 2020 Yatra Online / YatraTrip.in Customer Care's response Dear Ammurags, Greeting from Yatra.com! We regret the inconvenience caused. As checked the booking under PNR OG7FNF was canceled from the airline and the amount was under airline credit shell. Later on 17th Apr, 2020 new booking was made online using the credit shell amount. Please note for travel dated 05th May 2020 was also canceled from the airline end. Hence the entire amount is under airline credit shell. Regards Yatra Care May 11, 2020 Updated by Ammurags Indigo has confirmed that they have reversed entire credit shell amount 3740 INR to RIYA travels account thru which yatra has completed booking. SO wanted to confirm whether its received or not. May 11, 2020 Updated by Ammurags Please check this which is available on Indigo portal regarding my refund. | |||
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Indigo airline onfirmed that they have reversed credit shell amount to RIYA TRAVELS account from which booking was made by yatra. so, wanted to check whether refund reached to account or not.
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