[Resolved]  Yatra Online / Yatratrip.in — bad service!!!

Address:	New Delhi, Delhi
Website:	www.yatra.com

Sep 29 2017 @ 3:40pm

I know that the booking has been confirmed by now, but i have called you guys within 5 minutes after the booking and you guys were just wasting my time as well as the passing the buck on others. If you guys were helpful, you could have helped me right away and thats what called the customer service, instead of that you guys have given me hardtime at around 2:00am my time.

Sep 29 2017 @ 2:00pm

I am flying out from toronto to mumbai and i wanted to book a domestic flight from mumbai to mangalore, so i ended up going to this website to book my domestic flight. I was trying to book a morning jet airways flight from mumbai to mangalore and when i saw the confirmation email from yatra, it was showing the evening flight has been booked for the same date (Booking ref# hjlqpc). So, immediately i have contacted yatra.com customer service, but instead of helping me with this situation, the guy was giving me a long list of penalties i have to pay to change the timing which was almost equal to the amount i have paid to book the flight. On top of that when i was calling from canada to india, the guys were keep putting my call on hold before giving me any answer which shows that the customer service members are not experienced and they are looking for answers from others to hook me up. When i went thru jet airways website, they are rescheduling the flight free of cost within 24 hours after the booking. I am a star alliance elite member with air canada and never had to go thru this kind of harrasment from them.
I will never go with these fraudsters again and i dont have any great expectation from them either.

Public, please be aware of these kind of situations if you have still decided to book with them.