[Resolved] Yatra Online / Yatratrip.in — deduction of money without flight details

kangkana parasar

Address:	Tp chaliha road, 785640
Website:	Yatra.com

I booked a indigo flight ticket from new delhi to guwahati and a amount of rs. 4264 is deducted from my account and no flight information or flight ticket has been sent by yatra.com. I have paid the money from google pay app and i have all the details of my transaction details the google transaction id and the upi transaction id and it's payment is showing to yatra online private limited (Yatra tez payment).

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May 4, 2019

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2019

Yatra Online / YatraTrip.in Customer Care's response Dear Kangkana,

Greetings from Yatra.com!

This is with reference to your email regarding the payment deduction.

We really apologize for the inconvenience caused to you. We are getting this checked with our respective team & would respond within 3-4 working hours. Request your patience in the interim.

Regards,
Yatra Care

Verified Support

Apr 03, 2019

Yatra Online / YatraTrip.in Customer Care's response Dear Kangkana,

Greetings from Yatra.com!

This is with reference to your amount deduction under Yatra reference number[protected].

We would like to inform you that your refund of INR 4264.00 is under process from our end. Please note Yatra takes 24 hours to process the refund, if payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account.

Regards,
Yatra Care