[Resolved]  Yatra Online / Yatratrip.in — fw: travel experience yh3174128

Address:

Pune, Maharashtra, 411014

Hi all,
My name is shripad shinde and it is regarding my trip to europe. It is a painful experience with yatra travel company that to with my wife. Yatra team did big mess with my europe travel booking.
They take all money 3, 64, 000/- in advance and after that no one care to helped me in my europe travel. Yatra customer service is pathetic. They don’t care about customer’s, once they receive all money.

Let me explain what happened with me in detail.

I booked a europe trip with yatra in february 2017 (With deepa singh holidays expert[protected] extn 5591). Yatra team members was very nice before i gave them all the payment of booking (Which is 3, 64, 000/-). After the booking payment done the file get handover to other team member (Gaurav gupta travel consultant outbound operations[protected] extn 5728) to booking your hotel and travel. They had enough time to do all my booking as it is booked in feb for march travel, but unfortunately they dint do. (Although i was paid all the money 3, 64, 000/- in advance).
One day i just thought of checking my travel status as i have given the payment in advice so just thought to check the status. The person who was working my travel request was on his offday (My be weekly off or on leave i don’t know) but the person answer my call told me that he will check and get back to me which never happened. Surprisingly only one person was handling my travel request and no one else in yatra was aware about its status. If the person who handling your request (Gaurav gupta) is on leave or coming late to office or on his day off, we have wait till he resume work to address your issue. (Isn’t it grate).

If you call their customer care number, the person who ever will answer your call surely he will not be aware about your trip and its status, they will tell you that they will check and give a call back. Which never happened. Only person will give a call back is the one who is working on your request.

I also had a word with yatra team manager (Gipsa jain, assistant manager git operations[protected] extn 2026) but still the same story. No one in the team was aware what’s the status of my booking or status of my travel to europe.

I have paid all money to them as per their requirement, still my booking was in progress on my travel day. Which was epic. I was traveling on 9 march 2017 and booked my travel on 12 feb 2017 still they are booking things.
I was in shock and wasn’t sure what should i do now as all the payments was done, where i realized that i will be in big mess and made a mistake to book my travel with yatra… l l l
At 6 pm on 9th march yatra teammate (Gaurav gupta) informed me that he will book the rest of the travel for 14th to 16th march and deliver the same booking details to paris hotel and i have to collect it from the reception.

They have done the worst with my travel booking in switzerland. On 14th march when i was in interlaken they booked me for mount titlis which is in luzern and on 16th march they book me for jungfraujoch which is in interlaken. These both destinations needs 4 hours travel from each other. These people should know and very careful while doing booking. As they charge customer to do booking only and customer also paying for them to get correct booking. He should not end up in mess.
I do have hotel booking for luzern and interlake but while doing booking they by mistake book revers way.

To correct this i sent several email to all of them including mangers as well but there was no responses from yatra. So i called yatra to get this sorted which cost me 32, 000 rs mobile bill (I have attached my mobile bill for your reference). I have sent them several email to these yatra team no one responded so i have to call them. No one care’s to reply me and give a sympathy feeling when i was in a mess in unknown land. After calling them for more than 2 days, i got hold of a person (Sagar ganga obt service) and told him everything which i was going through. He told me that he will check and get back to me but as a normal process of yatra (Which i explain already) no one is responded.
Yatra person (Sagar) informed me that he will check and get back to me. This time i was expecting a call back as i requested him. But after waiting for more than 2 hours he sent an email and waiting for my response. A person in europe stuck because of your travel company and waiting for your response. How can you just send him an email and wait for the response. Wasn’t it epic!!!
That time i felt there is a no-point in calling/emailing these yatra again-and-again. They made me a big fool by taking all money in advance and left me to suffer on my trip. I remember one of my office mate was also asked me that why to pay out full amount to yatra why not to kept some payments in case you mess with travels due to yatra then?
I almost lost 5 lac on this europe trip and which expect to be an awesome trip but it's was the most heliocentric and hectic travel experience of my life and that to with my wife!!!
I must tell this to everyone one. Whoever think of this fraud yatra people. Let me know if require any email or call details i am ready to give you all.
Let me know what action you are going to take to avoid this in future and who will pay me back! For all this irritating europe trip. I don't want anyone else should go with it again and not to book any travel with yatra.
Let me allow you to have at least 5 days to check all things related to my booking’s email and travel details. After 5 days i will go to media first as the people travel with yatra should know my true story before they book. They should know your real face of yatra!!!
Then i have to go to consumer court and file a case against yatra and i will definitely fight until the end. I have all my booking details with me on papers with telephone contacts. You have taken almost 3.5 lac from me to give me all this trouble, irritation, headshot's that to when i was with my wife. Yatra travel do charge very heavily but provide zero service to customer once they get all their money. Their service is pathetic and irritating all the time.

When i came back to india and i thought to raise this experience on very high level and take it to court as these people didn’t replied me back as i was chasing to them. I am planning to take it to court for a strict action on yatra so that what i have experience from this trip it should not happen with anyone else. But now i wish to take this first with you only juts to see what you guys react. We all live in india and i trust indian justice system, here you can't just make people fool and walk away, where now you will have to pay back for this case.

Waiting for your feedback just for 5 days.. Hope these are big enough to you!!!
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