Yatra Online / Yatratrip.in — heavy deductions for package cancellation due to lockdown/covid-19

Address:

New Delhi, Delhi, 110027

My reference number for the Bali package is YH5833876 which was supposed to commence from 28 March up till 06 April. For the same I had given 2 installments payment of total amount INR 1, 10, 788.
Foreseeing the situation of Covid-19 widespread i had taken up for the cancellation of the package on 6th March . The issue started there onwards, you took approximately 2 weeks time to resolve my query and kept forcing me to continue the travel by stating 'BALI IS SAFE'. However as per the reports by WHO, there were cases of Corona positive people being detected in Bali. Somewhere around 20th March, after wasting my precious time just by mailing you guys or holding on the customer care number, Mr Kanishk Bharti informed me that the refund will be given to me but INR 72, 674 after all deductions.

The deductions when checked included :-
Flight - 12, 508/-

Land + Hotel - 25, 606/-

Total Deduction - 38, 114/-

INR 38, 114/- deduction for getting the package cancelled just to keep me an my wife safe from the widepsread COVID-19.

INR 38, 114/- deduction for simply obeying the travel advisories issued by WHO, Ministry of Health and Welfare i.e. the Government of India.

ON 21 MAR BALI GOVERNMENT DENIED VISA ON ARRIVAL FACILITY TO ALL THE INCOMING PASSENGERS

SUBSEQUENTLY DGCA DID NOT APPROVE LANDING OF ANY INTERNATIONAL FLIGHT ON INDIAN SOIL.

Now the situation is that we are under a lockdown for next 21 days, a janta curfew prior on 22 March and all international and domestic flights disbanded.

Today, I received the refund amount of INR 72, 674 after all the deductions which should ideally have been waived off as it was A GLOBAL CAUSE COVID-19.

YOUR REPRESENTATIVES ARE GIVING ME THE LOGIC THAT SIR YOU RAISED THE QUERY ON 6TH MARCH THAT IS WHY THE DEDUCTIONS HAVE HAPPENED. THAT TIME CORONA WAS NOT PREDOMINANT.

Yatra.com are you guys sick, what do you want, should i have waited for all this while and then today should i get my package cancelled??????? should i have waited for people getting dead due to corona and they have cancelled my package. INR 38, 114/- is not a small amount. I am a serving officer of the Indian Air Force and very well understood the situation well before hand and acted as a responsible citizen of the country, by not proceeding to Bali.

A complaint on the same have been submitted against you on the Consumer Complaint forum https://www.consumercomplaints.inyatra-online-yatratripin-refund-related-query-due-to-coronavirus-c2601148.

Other than the Airline deductions, you are requested to look into the Land + Hotel deductions (which i never availed) and refund the mentioned amount as well. Being with the Ministry of Defence, i will seperately be taking up a case with the Tourism Ministry and DGCA as i am very sure that i am the only soul who is being harassed by your organisation.

Shame on you Yatra.com!!!