[Resolved]  Yatra Online / Yatratrip.in — Need refund package amount - immediately

Address:	Bangalore, Karnataka, 560600
Website:	Yatra.com

Hi team,

We are planned for our first trip on[protected]:30am) to bangkok, flight tickets and all other information has been shared by yatra agents but while on-boarding our tickets got rejected due to passport validity limits to travel but we are not received such a inform before confirm the package trip. Eventhough we were checking with those agents people regarding this date but they said this won't be issues for package but atlast this is completely awful things and not acceptable. The worst part at the airport when we got rejected there is no one with us on bhalf of yatra, and also everyone who pickedup the phonecall replied saying that this is not a office hours, and a toll-free person pickedup the phone and replied this is not his department, (Its an honeymoon booking), this is completely sad customer experience, kindly check this issues asap and refund our money with clear clarity regarding this issues. We need a clear cut action on this, we are ready to go to any level for this issue for your information.

Booking package details as follows for your reference.

Thai flight 326
Landed-confirmation #3564159-flight time was 4 hours
Bengaluru blr
12:50 am
Bangkok bkk
6:24 am
Booking ref. No. : yh3336223
Email id. : priyavijay.[protected]@gmail.com
Package amount : inr 69, 000/-

Looking forward for your response asap!

Best regards,
Priyadarshini v